We are looking for an enthusiastic person, to join our busy Customer service team. In this role you will be required to build strong relationships and provide a high level of service to all our customers and have exceptional attention to detail.
As a Customer Services Executive, you will be part of a small team. The role requires the successful candidate to provide customers with an exceptional shopping experience, and informative guidance, to ensure they select the products best suited for their project.
Tasks / Responsibilities:
· Provide excellent customer service by greeting and assisting customers.
· Responding to sales enquires by phone or directly in person.
· Ensuring the consistent levels of customer service are achieved at all time.
· Understanding the needs and expectations of Customers.
· Always present the entire store to the highest standard.
· Keep the store tidy and packed away.
· Become expert in products available from suppliers.
· Become technically savvy on all products we sell.
· Understand the supply chain for all products.
· Produce customer quotes.
· Manage database of sales quotes and leads
· Follow up on all quotes.
· Manage the sales ordering process.
· Monitor and managing customer orders and delivery requirements to ensure a smooth and satisfactory service.
· Consistently maintain high levels of general housekeeping in all Retail areas.
· Keep accurate records of purchases, sales, and returns.
· Adhering to all company policies and procedures
Qualifications/Skills:
· Professional tidy appearance.
· Computer literate.
· Experience in the use of MS office (including Word, Excel and Outlook).
· Excellent interpersonal and communication skills.
· Strong organisational skills.
· Accurate and thorough approach.
· Good problem-solving ability.
· Ability to work on own initiative.
· Able to work Saturdays.
· Experience in a similar role within a retail environment.
Job Type: Full-time
Benefits:

• Bike to work scheme
• On-site parking
• Store discount

Schedule:

• Every weekend
• Monday to Friday
• Weekend availability

Education:

• Leaving Certificate (preferred)

Experience:

• Customer Service: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Reference ID: Customer Service Executive