Ireland Job Openings
Elwood Roberts Ltd
Customer Service Representative
Dublin
FULL TIME
October 18, 2024
Type: Permanent
Salary: €32,000 - €38,000
Location: Dublin 12
We require a motivated, innovative, and enthusiastic individual to join our Customer Excellence Team.
We are working closely with one of the world’s leading health care suppliers The business has a strong focus on hospitals, medical practices, pharmacies, nursing, emergency services and at-home care. The business is well established in Ireland and growing year on year.
In this role you will be responsible for:
1. Customer Daily Activities
- Professionally manage customer queries received.
- Manage the service fulfilment process to ensure deliveries are made on time.
- Proactively follow up and provide customers with feedback and updates on orders, delays, and backorders.
- Ensuring all returns, debits and credits are processed efficiently and providing the customer with a resolution.
- Efficiently process customer orders received.
- Process consignment stock for the Hospital Channel.
- Actively monitor and process quotation requests received from Salesforce and emails from the customers and then process the SAP Quotations.
- Adopt a customer centric approach to resolve customers' queries and answer customers' questions using the business and product knowledge provided.
- Respond quickly and accurately to customer queries, quotations, and all other requirements that a customer requests.
- Identifying and assessing a customer’s needs to ensure they are satisfied.
- Maintain a positive attitude and calmly respond to customers' requests.
- Continuously learn and actively seek product and business knowledge that will enable you to provide the best customer support.
- Be the voice of a brand and foster strong relationship between the business departments and our customers.
- SAP experience is essential to the role.
- The ability to prioritise and multitask, with excellent time management skills.
- Strong interpersonal skills including active listening.
- The capacity to remain calm and polite under pressure, especially when dealing with customer queries.
- Listening to the customer and being patient and attentive.
- Excellent organisational skills.
- Good team working skills.
- Familiarity with CRM (Salesorce.com) systems and practices.
- Willing to travel for Business in Ireland where required.
- Consistently exhibits behaviour and communication skills that demonstrate B. Braun’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Job Type: Full-time
Pay: €22,600.00-€38,950.32 per year
Additional pay:
- Bonus pay
- Company pension
- On-site parking
- Private medical insurance
- Work from home
- Monday to Friday
- Advanced/Higher Certificate (preferred)
- SAP: 1 year (preferred)
- Customer service: 1 year (preferred)
- Ireland (required)
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