Ireland Job Openings
Sedgwick
Customer Service Representative- APA PL
Cork
FULL TIME
August 30, 2024
Our client provides a comprehensive insurance broking service to all business sectors and professions and their activities span the full range of commercial and personal general insurances.
This role involves servicing a portfolio of customers to retain existing business and generate new business.
Key Responsibilities:
- Undertaking market research and issuing competitive and tailored insurance quotations to new and existing customers, for personal cars, vans and homes. Ensuring all documentation is in place and payment processed
- Providing day to day support and servicing to clients on their insurance needs e.g., issuing renewals including market comparisons, finalising insurance placements, and updating policy schedules
- Handling ad hoc client requests as they arise including queries on their policies, applying mid-term adjustments, claims reporting etc
- Staying up to date on insurer products / rates and competitor activity in the marketplace
- Maintaining good file management and documentation to ensure compliance with all legal requirements, Central Bank codes and the company's procedures and business ethics
- We are looking for an energic and driven Customer Service Representatve with previous experience working in general insurance broking or in an insurance company.
- APA PL or CIP qualifications (some or all)
- Excellent analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to work in a fast-paced, dynamic environment.
- Strong IT skills with previous experience of Relay being desirable but not essential
- Excellent customer service and organisation skills with strong attention to detail
- Ability to work as part of a team and on own initiative
- Market competitive salary and benefits package includes tax efficient and discounted stock purchase schemes, pension scheme, and employee health insurance scheme.
- On site parking
- Hybrid working arrangements
- Paid annual membership to the Insurance Institute of Ireland
- Discounted staff insurances for motor, home and health
- Cycle to Work and Travel Saver Schemes
- Full training and development supports in a vibrant and progressive working environment
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
- Do you have an APA PL qualification?
- Ireland (required)
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