Ireland Job Openings

Sedgwick

FNOL Agent

Dublin

FULL TIME

October 14, 2024

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer

FNOL Agent

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer

Key roles

Your role will be to provide advice and to coordinate medical assistance and emergency medical travel services to insurance customers. This may include, for example: providing pre-travel advice, arranging medical appointments or hospitalisation abroad, coordinating air ambulance and medical evacuations, liaising with medical service providers, as well as the policy holders and their family members, provide information on policy cover, whilst ensuring all case handling is documented in the system

Specific responsibilities (including but not limited to)

Taking in-bound calls from customers relating to new or existing claims
Capture all information regarding the claim accurately and promptly
Offering advice to customers on the process, their right and what to expect.
Provide customer service support re: policy cover, monitoring and reporting on patient status, coordination of travel emergencies, whilst ensuring all case handling is documented.
Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy, meeting FCA guidelines.
Update records with all relevant documentation, maintaining Web Elite
Creating key relationships with branch administrators, claims handlers and external providers to safeguard quality of service
Assign relevant claims handlers to the claim
Delivering a positive service, with an empathic ear where necessary
Contributing toward the success of team and individual SLA’s
Assisting Section Head, Line Managers, and team members to nurture an excellent team environment
Provide recommendations to team management on how to improve process, service, and customer experience
Complete working knowledge of CPC and financial regulatory requirements
Working to achieve agreed metrics in settlement rates, calls answered, claims completions.

Experience/Qualifications/skills

Excellent customer service experience and skills
Confidence in communicating with people at different levels in different situations
IT and PC literate demonstrating typing skills.
Ability to multi-task and prioritise workload effectively to meet varying tasks and deadlines and delegate.
Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
Previous administration experience.
Good numeracy, literacy, and attention to detail.
Is self-managed and motivated, has a proactive/’can-do’ attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure.

Benefits of working for Sedgwick in Ireland

Education Contribution
Career development and progression
Tax Saver Travel Scheme
Sedgwick's Sports & Social Club
Discounted Personal Training group circuit classes
Montessori & After School Care
Employee Assistance Programme
PHI and Life Cover

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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