Ireland Job Openings

Ireland Walk Hike Bike

Tour Operator Reservations Agent

Tralee

FULL TIME

October 9, 2024

This key role will be responsible for the efficient management of our client’s holidays as well as other office administration tasks. This role will manage all aspects of the clients booking post sale. The employee will be expected to ensure our clients holidays run seamlessly while building client and supplier relationships. The success of this role is vital to the overall success of the business as we are a service industry where client experience is paramount to success.
This role will be full time on 38 hrs per week contract. As we are a seasonal tourism business, we would like the successful candidate to have flexibility and the potential to increase working hours to meet the demands of the business during the summer months if required.
For the months of May to September your working week will be either Sunday to Thursday or Tuesday to Saturday. As compensation for working weekends during these months staff have a 4 day work week for 4 months of the off season
Key Responsibilities:

Cooperate with clients to determine their needs and advise them.
Book transportation, make hotel and catering reservations
Creating detailed holiday documentation and accompanying material such as information books etc.
Managing all Itinerary’s to ensure consistency from website to client information
Create invoices and collect payment/fees - approving Invoices
Enter data into our CRM software and maintain client files
Maintain statistical and financial records

Necessary Skills and Attributes:
Essential

Excellent computer skills - MS Office
Attention to detail
Works well under pressure with the ability to multi task and switch between duties
Administration Experience
Team player
Honest, Ethical with high performance standards
Ability to interact, communicate and negotiate effectively
Commercially aware
Fluency in English; multilingualism is a plus
Self-motivated
Strong verbal and written communication skills

Desirable

Passion for Outdoor activity’s specifically Hiking and Cycling
Travel agency or tour operator experience
Previous experience using in house reservation systems

Job Types: Full-time, Permanent
Pay: €30,000.00-€35,000.00 per year
Benefits:

Employee discount
Flexitime
On-site parking
Sick pay

Schedule:

8 hour shift
Monday to Friday
Weekend availability

Language:

English (required)

Work Location: In person
Application deadline: 25/10/2024
Reference ID: Res Agent

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