Pet Safe Brands EU Headquarters is in Dundalk, Louth. Where’s that you say? Dundalk, County Louth, enjoys a great location, strategically located approximately midway between the two largest cities in the island of Ireland, Belfast and Dublin. It is just 50 minutes from Dublin airport. Dundalk is one of the most historical parts of Ireland with Louth known as the ‘land of legends’. Rich in heritage, many of the famous Irish legends and epics were based in the wonderful landscape here. Ancestors from years gone by, including Saint Patrick, Fionn Mac Cumhaill, the mythical Cúchulainn, the Vikings, the Normans and Cromwell have left indelible marks on the local landscape. Even the town crest of Dundalk reads "the place where brave Cúchulainn was born"As a Dundalk resident, you will have the Cooley Mountains, Carlingford Lough, and Dundalk Bay on your doorstep to enjoy. Dundalk Stadium is Irelands only all-weather horse and greyhound track but also features a lively town centre with many boutiques, restaurants and bars. Hometown of the band The Corrs, who sold 40 million albums worldwide.
Our Company: Pet Safe Brands is the world leader in pet products through our family of brands: Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.
Responsibilities

• Answer inbound Phone Calls/Emails/Chats/Letters/Reviews from consumers inquiring about our products or services.
• Being GDPR compliant in all contacts with Customer.
• Follow policies and procedures to ensure quality and consistency throughout the Service Centre.
• Generate revenue through opportunity sales via Order placement.
• Document all contacts in CRM software (Salesforce), verifying customer contact information, place of purchase, product line, product, reason for call and resolution.
• Provide excellent customer service through consulting with and offering the best solution to solve the customer’s problem constantly meeting and exceeding customer care standards.
• Provide support to other departments with language skills when required.
• Any other general requirements requested by the company.
• Hybrid Role, 3 days a week in-office in Dundalk.

Qualifications:

• Two language requirements: English (Intermediate Spoken and Written) and Italian (Advanced Spoken and Written)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively
• Computer skills including windows and internet navigating
• Excellent people and problem-solving skills
• Must have Leaving Cert or Countries equivalent
• One plus year of experience desirable but not essential

Benefits:

• Hybrid work model
• Private medical insurance
• 7% pension
• Work AWAY 4 weeks from abroad!
• Gym membership
• Free Breakfast for all Employees on Site.
• 26 Days Annual Leave plus Public Holidays.
• Employee assistance program
• Wellness program
• Bike to work scheme
• Bring your dog to the office!
• Learning and development opportunities.
• Rich engagement culture with company events planned on a regular basis.
• Paid Maternity and Paternity leave.
• Flexibility.
• Wellness Hour/Plus a wellness Lounge.
• Sabbatical leave as well as bonus after continuous years of service.
• Performance related bonus.
• Plus many more.

Do You Have a Cat/dog ? If So We Make Sure That We Have Your Pets Covered Too. We Have a Range Of Pet Benefits Such As:

• Bring your dog to work with you every day!!!! We love to see our Pet Safe Dogs in the office every day and we encourage this. Don’t believe us ? Check out the video below (https://www.facebook.com/petsafeuk/videos/596693689178025)
• Paw-ternity Leave. Yes you heard that right we offer Pawternity leave to all employees who decide to adopt a new pet.
• We also give employees some money towards the adoption of a new pet.
• Vaccination costs.
• Money towards Neutering and Spaying.
• Pet Insurance. We have both you and your pet covered!
• 500 Euro annually to spend on any of our websites so your pet has the best of the best.

Job Type: Full-time
Pay: €30,000.00-€30,001.00 per year
Additional pay:

• Yearly bonus

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Flexitime
• Gym membership
• On-site parking
• Private medical insurance
• Wellness program

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Parnell Park, Dundalk, CO. Louth: reliably commute or plan to relocate before starting work (preferred)

Language:

• Italian at a fluent level (preferred)

Work authorisation:

• Ireland (preferred)

Work Location: Hybrid remote in Parnell Park, Dundalk, CO. Louth