Event ICT Support
At The Convention Centre Dublin (The CCD), we have a vision – ‘to be the world’s favourite venue, experts in delivering world class events, positively impacting the world around us.”
The Convention Centre Dublin (The CCD) is Ireland’s first purpose-built, international conference venue, located on Dublin’s North Wall Quay. Since opening in September 2010, we have hosted over 2,000 events for a range of Irish and international clients and won 64 awards. Our aim is to offer our clients and visitors an unrivalled event experience as we continue to position Ireland on the world stage for international conferences and events.
At The CCD, we live and breathe our values, which include a ‘relentless passion for exceptional service’. At every point of our customer journey, we are focused on the highest levels of service and customer care, and we look for individuals who share this passion and commitment.
To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking an Event ICT Support to join our team at The Convention Centre Dublin (The CCD) on a full-time permanent basis.


Benefits
At The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes:

• A competitive salary
• A flexible working environment, in a city centre location
• Corporate Pension Scheme, with Employer Contribution
• 23 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 days
• On site staff restaurant
• Bike to Work Scheme, with Employer Contribution
• Paid Maternity Leave (26 weeks) and Paternity Leave (2 weeks)
• Comprehensive Health Insurance
• Workplace wellbeing programme
• Training and development opportunities
• Employee Assistance Programme

All benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so.

Key Objective
To provide a fit for purpose service to both internal corporate users and to external clients of The CCD by ensuring that service desk requests are dealt with in a timely manner and escalated to the senior members of the team as and when necessary.


Key responsibilities include but are not limited to the following:
Event/Client Support

• Support, troubleshooting, resolution of clients, exhibitors, and delegates issues
• Configure infrastructure based on event/client requirements
• Liaise with external clients to identify requirements and raise service orders
• Delivery of client events
• Assessing client's needs, creating Quotations and orders on the ERP
• Sourcing outside service for clients when necessary

Desktop Support

• Provide first line support for : -
  • PCs
  • Laptops
  • Mobile devices
  • Printers
  • o Microsoft Office products
  • Data Cabling and Patch Management
    
  • Setup new workstations for new staff members
    
  • Install software on PCs and Laptops
    
  • Setup and support mobile devices

Service Desk Management

• Manage and monitor tickets logged on the ICT Service Desk
• Escalate calls to other members of the ICT Department

Other Responsibilities

• Afterhours & Weekend support for client events and system maintenance

Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe.


Person Specification
The successful candidate will have:

• Strong customer service focus
• Strong team-working and communication skills
• Attention to Detail and organisational skills
• Exposure to working with PC hardware and software
• Troubleshooting and resolution skills
• A keen interest in technology
• Understanding of mobile devices

If you are interested in this role, please submit a CV and cover letter answering the questions below;

• What is your notice period and your salary expectations?

• Are you eligible to work in Ireland in a full-time capacity?

• What relevant experience do you have in relation to this role?

I understand by giving this personal information to The CCD, that I am consenting to The CCD holding and processing this data for the purposes for which it was collected and in accordance with The CCD’s Data Privacy Policy.