Carlton Hotel Dublin Airport
To deliver quality with consistence to all our customers
On Time, First Time, Every Time
Carlton Hotel is a luxury 4-star Hotel with a broad clientele base including business clients and Park-Sleep-Fly travellers. We are conveniently located next to the Airport and just five minutes from the M1 and M50.
The Person:
We are currently recruiting for a Food & Beverage (F&B) Supervisor to join our F&B Team. You will have very strong organisational and interpersonal skills, key to this important customer-facing role. You will be hard-working, have a great attitude, and delight in providing excellent customer service. Your main responsibilities in this role would be to assist in ensuring the smooth and efficient running of our F&B outlets, ensuring all guest requests are met, on time. You would also assist in the training, development, mentoring, and motivation of the Team.
Why join our Team? We offer:

• A certified Great Place to Work, with great colleagues!
• A competitive salary
• Free meals while on duty
• Uniform
• An IHF-affiliated Employee Assistance Programme (EAP)
• Free car parking (parking while on holidays if travelling from Dublin Airport)
• Free shuttle to and from Dublin Airport for employees whose bus goes to the Airport
• Employee engagement initiatives – e.g. free yoga classes, fitness programmes
• Training and development – opportunities for internal and external training
• Annual Social Events – Christmas Party, Summer BBQ, etc.
• Annual Tax-saver and Bike to Work scheme offered to all eligible employees
• Health-related benefits after the qualifying period of service

The successful applicant must:

• Ideally, have at least two years of previous experience within the Hotel / hospitality sector, including delivering food/beverage service
• Have a calm, efficient, professional and organised approach to your work
• Demonstrate a willingness to learn, as training will be provided
• Have excellent communication, interpersonal skills and motivational skills
• Possess excellent written and spoken English for this key customer-facing role
• Demonstrate the highest level of attention to detail
• Be able to work hands-on, as part of a Team, or on your own initiative
• Ideally, have some familiarity with MEWS and Bizzon
• Have a good standard of health / level of fitness, and be capable of, and comfortable with, physical activity
• Be flexible as regards work shifts (as our operation covers Monday to Sunday, early morning until late evening)

Specific responsibilities in this role include:

• Fully participating as a member of the Departmental Management Team
• Engaging in planning activities as required
• Delivering (recorded) training as required, in accordance with the Hotel's standards
• Supervising service, ensuring that we endeavour to offer excellent customer service at all times
• Providing mentoring and encouragement to the Team
• Conducting counselling sessions if/as required
• Being fully familiar with our products and services
• Engaging in all service-related activities as required, such as set-up and cleaning of our outlets; greeting, seating, and taking orders from guests; serving them promptly and efficiently, etc.
• Referring issues to a more senior member of the Management Team if/as required
• Liaising with other Departments as required
• Implementing and overseeing cost and waste control measures
• Ideally, bringing forward initiatives and innovations for consideration
• Ensuring that you always behave appropriately, treating everyone with whom you engage with dignity and respect
• Ensuring that you maintain the highest possible standard of personal hygiene, uniform, appearance, body language and conduct at all times, leading by example
• Adhering to our health & safety training, policies, and procedures

Job Types: Full-time, Permanent
Additional pay:

• Tips

Benefits:

• Employee assistance program

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cloghran, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• How soon could you start with us if offered employment?
• Where would you like to see your career in 2-3 years time?

Experience:

• F&B supervisory: 1 year (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person