Graduate Application / Technical Consultant
About SEAt S Software and the Opportunity
SEAt S Software is a premier Student Success platform helping universities, colleges, and schools track real-time attendance and student engagement, enabling timely interventions for at-risk students and increasing graduation rates. Our solutions streamline day-to-day operations, support strategic goals, and ensure regulatory compliance. We offer tools for scheduling, attendance tracking, student engagement for blended learning, and case management, automating business processes and enhancing decision-making across academic and operational teams.
This role offers hands-on experience across technical and application consulting in a fast-paced product and services company. Through this Graduate Program, you’ll gain the technical and client-facing skills to excel in the industry.
Responsibilities

• Client Implementation & Support: Collaborate with SEAt S Software’s clients to deploy, configure, and optimize our software products according to their unique needs.
• Technical Expertise: Become an expert in our suite of Student Success and Engagement solutions, advising clients on best practices, setup, and configuration to maximize software effectiveness.
• Training & Demonstrations: Lead training sessions, webinars, and software demonstrations to ensure clients can efficiently use and adopt SEAt S products.
• Technical Troubleshooting: Act as the first point of technical contact, troubleshooting issues, managing escalations, and coordinating with internal teams to resolve complex cases.
• Business Process Consulting: Work with clients to understand their goals, aligning SEAt S solutions to support these objectives and proposing adjustments for improved results.
• On-Site Client Engagement: Travel to client sites as required to provide on-site support, deliver training, and assist with in-person software rollouts or troubleshooting.
• Client Relationship Management: Establish and maintain strong relationships with clients, contribute to day-to-day queries and BAU management proactively, proposing product updates, gathering functional and business requirements, and providing updates on system performance and usage.
• Project Management: Contribute to implementation tasks, configuration changes, and issue resolutions independently while tracking project timelines and deliverables.
• Identify Sales Opportunities: Surface potential sales opportunities by understanding client needs and aligning SEAt S solutions where applicable.

Candidate Eligibility
Applicants must have completed a relevant level 8 or 9 degree within the last 4 years, ideally in Business Management, Project Management, Marketing, or a related field, and possess the following skills:
Requirements
Must-Have Skills:

• Strong English communication skills (written and verbal).
• Strong client-facing and interpersonal skills, developed through direct client interactions.
• Excellent organizational and time-management abilities.
• Self-motivation and capability to work both independently and within a team.
• Adaptability to a fast-paced, dynamic environment with flexibility to travel as needed.
• Effective presentation skills and proficiency in both written and oral communication.

Desirable Skills:

• Experience in client-facing roles such as consulting, technical support, or project management.
• Familiarity with project management, software configuration, and requirements gathering.
• Exposure to implementing or supporting software solutions.
• Experience managing high-impact projects or initiatives.
• Consultative and analytical skills for problem-solving and issue resolution.
• Ability to discuss financial options and handle contractual matters.
• Understanding of implementation methodologies in a software company.
• Proven troubleshooting and problem-resolution skills.

Selection Process
Shortlisted candidates will be invited to a preliminary interview via MS Teams, followed by an in-person interview. Employment or character references will be required upon a successful offer.
€30,000 per annum.
This is a 24-month placement with the potential to transition into a permanent position for the right candidate.
Job Types: Full-time, Graduate
Pay: €28,000.00-€30,000.00 per year
Benefits:

• Gym membership
• On-site parking
• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bray, County Wicklow: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you hold a level 8 or 9 degree?

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Bray, County Wicklow
Application deadline: 29/11/2021