Job description

• Position: IT Support Engineer
• Working Hours: Part-Time(On-site role)
• Start Date: As soon as possible
• Location: Shannon, Ireland
• Employment Type: Fixed Term Contract
• Preferred Contract: B2B with Sharp Brains Limited (UK) – you should be eligible to contract/file your taxes yourself. (As Self Employed / Contractor or through an Umbrella company)

Job Description:
IT Support Engineer will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.
Position Responsibilities and Functions:
a. Provide First/second level contact and problem resolution for customer issues.
b. Work with Third Party Vendors to remediate complex AV issues as needed.
c. Provide timely communication on issue status and resolution. d. Maintain ticket updates for all reported incidents.
Qualifications and Skills
a. Bachelor’s Degree or equivalent in Computer Science or related field.
b. Comp TIA A+, Microsoft Certified Professional (MCP) or better.
c. Minimum of 18 months years of IT experience.
d. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
e. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
f. Proven analytical, troubleshooting and problem-solving skills.
Language Skills:
- Proficiency in speaking English
Benefits:

• Competitive salary based on experience
• Opportunities for professional development and training
• Potential for career growth and advancement within the organization
• Dynamic and innovative work environment with a focus on teamwork and collaboration

Job Type: Contract
Contract length: 12 months
Job Types: Part-time, Fixed term
Ability to commute/relocate:

• Shannon, County Clare: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Location:

• Shannon, County Clare (required)