IT Support Technician
Location: Parkmore, Galway (Onsite – Parkmore East & Parkmore West)
Contract Start Date: Immediately
Contract Term: 3 months (with potential for extension/permanency)
Working Hours: Monday – Friday, 8:00 AM – 4:30 PM
Job Overview:
We are looking for a skilled IT Client Services Technician to provide first and second-level support across a variety of client computing environments, including servers, desktops, laptops, printers, mobile devices, phones, peripherals, and client software. This is a customer-facing role, with support provided in-person, via phone, and email to local and remote associates. The ideal candidate will have excellent troubleshooting skills and a strong commitment to customer service. Full driving licence essential for this role.
Key Responsibilities:

• Provide technical support for client computing hardware and software, including desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to MS Windows 10, MS Office 365, MS Teams, Active Directory, and other standard software environments.
• Configure, deploy, and maintain client computing devices and peripherals, ensuring functionality and performance.
• Create and update internal documentation and self-help guides for associates.
• Provide training and technical guidance to internal associates on IT processes and tools.
• Monitor recurring support issues and identify patterns to reduce incidents and improve service quality.
• Troubleshoot and resolve network issues, including cable patching and TCP/IP diagnostics.
• Support video conferencing tools and desk phone setup/admin.
• Provide after-hours support as needed for the site(s).
• Meet/exceed SLAs and maintain high customer satisfaction ratings.
• Assist with IT projects as required.

Mandatory Requirements:

• Experience: 3+ years in IT support, particularly in desktop and hardware troubleshooting.
• Skills: Strong troubleshooting skills for client computing hardware, software, networking, and printing.
• Technical Knowledge: Proficiency in MS Windows 10, MS Office 365, Active Directory, and video conferencing tools.
• IT Ticketing Systems: Experience with ticketing systems (e.g., Easy Vista) for incident and request management.
• Language Proficiency: English fluency required.
• Full driving licence essential for this role.

Key Competencies & Skillsets:

• Customer Service Excellence: Ability to provide exceptional service to all associates and maintain positive relationships.
• Documentation Skills: Strong ability to document processes and create clear user guides.
• Network Troubleshooting: Experience with troubleshooting networking issues and basic server issues.
• Desktop Imaging & Deployment: Experience with desktop imaging and application deployment technologies (e.g., SCCM).
• Manufacturing Support: Experience in troubleshooting and maintaining manufacturing hardware/software is a plus.

Job Types: Full-time, Fixed term
Contract length: 3 months
Pay: €27,000.00-€35,000.00 per year
Benefits:

• On-site parking

Schedule:

• Monday to Friday

Licence/Certification:

• B Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: In person