Carlton Hotel Dublin Airport
To deliver quality with consistence to all our customers
On Time, First Time, Every Time
Carlton Hotel is a luxury 4-star Hotel with a broad clientele base including business clients and Park-Sleep-Fly travellers. We are conveniently located next to the Airport and just five minutes from the M1 and M50.
We are recruiting for a Meetings & Events (M&E) Executive for a Maternity Cover (fixed term) contract.
The Reservations Office at the Carlton Hotel Dublin Airport is one of the main liaison points between guests/clients and the Hotel, as well as working closely with other Hotel departments. The M&E operation, sitting within Reservations, has a significant bearing on our guests'/clients’ impression of the Hotel, as well as being a key revenue driver.
We are currently recruiting for an experienced M&E Executive to join our busy Reservations Team. You will be dealing with high volumes of meetings/events-related reservations and associated enquiries, and all enquiries must be dealt with in a friendly but professional, comprehensive and efficient manner. You will be genuinely caring and have very strong organisational and interpersonal skills, key to this important customer-facing/interfacing role. You will be hard-working, have a great attitude, and delight in providing excellent customer service.
Why join our Team? We are offering you:

• A certified Great Place to Work, with great colleagues!
• A competitive salary/package
• Free meals while on duty
• Uniforms
• An IHF-sponsored Employee Assistance Programme (EAP)
• Free car parking (parking while on holidays if travelling from Dublin Airport)
• Free shuttle to and from Dublin Airport for employees whose bus goes to the Airport
• Employee engagement initiatives – e.g. free yoga classes, fitness programmes
• Training and development – opportunities for internal and external training
• Annual Social Events – Christmas Party, Summer BBQ, etc.
• Annual Tax-saver and Bike to Work scheme offered to all eligible employees
• Health-related benefits after the qualifying period of service

Specific responsibilities in this role include:

• Being fully familiar with our products and services (meeting rooms, rooms, outlets, packages, special offers, corporate rates), local amenities, events taking place locally, etc.
• Dealing with inbound M&E enquiries in a friendly but professional, timely, comprehensive, and efficient manner, including taking, recording/processing, and cancelling reservations
• To assist with the maximisation of meeting room and other associated revenue, occupancy percentages, etc., through efficient and effective sales/upselling activities, in conjunction with the Reservations Manager/wider Meetings & Events Team and with the other relevant Departments
• To ensure all corporate/guest requests and other relevant information is confirmed with the client and communicated to all relevant Departments in a clear and timely manner
• To build strong relationships with corporate clients/guests
• Attending meetings as required
• To ensure all charges are properly communicated and processed
• Dealing efficiently and politely with corporate client/guest feedback
• Ideally, bringing forward initiatives and innovations for consideration
• Ensuring that you maintain the highest possible standard of personal hygiene, uniform, appearance, body language and conduct at all times
• Adhering to our health & safety training, policies, and procedures
• Engaging in planning activities as required

Successful applicants must:

• Ideally, have at least two years of previous, relevant M&E experience within the Hotel / hospitality sector
• Demonstrate a willingness to learn, as training will be provided
• Have a calm, efficient, professional and organised approach to your work
• Be highly motivated, and have excellent presentation and interpersonal skills
• Demonstrate the highest level of attention to detail
• Be business-minded, always seeking opportunities to maximise sales and profitability
• Be able to work hands-on, as part of a Team or on your own initiative
• Be fully computer literate (incl. MS Office), able to produce sales- and financial-related documentation and reports if/as required
• Possess excellent written and spoken English for this key customer-facing/interfacing role
• Ideally, have good working knowledge of reservations software (knowledge of MEWS and Event Temple would be a distinct advantage but full training will be provided)
• Be flexible as regards shift work patterns (our operation covers Monday to Friday)
• Have a good standard of health

Job Types: Full-time, Permanent
Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cloghran, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• How quickly could you start with us, if offered employment?
• What would be your salary expectations?

Experience:

• Meetings & Events: 1 year (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person