Ireland Job Openings

Electronic Arts

Moderation Administrator

Galway

FULL TIME

September 9, 2024

Moderation Administrator

Role can be Hybrid, Onsite, or fully remote from anywhere in the Republic of Ireland

Fan Care
EA's Fan Care organization exists to inspire the world to play. We support fans across the globe. We value people who will bring new ideas and perspectives to help make Fan Care a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our fans.
This role fosters positive fan community experience, through the elimination and mitigation of negative and aggressive fans from our community spaces.
Reporting to a Community Moderation Team Manager or Senior Team Manager, you will work within our Moderations Operations team to improve fan experiences by moderating petitions and disputes form our fans.
In this role you will be expected to:

Build and cultivate a positive customer experience, through the elimination and mitigation of negative and aggressive players from our customer base
Meet and exceed upon all set KPIs in productivity, adherence, quality and accuracy
Review and investigate reports of infracting player behavior in line with Moderation policies & procedures
Investigate and process account penalty disputes in full compliance with the dispute procedure
Ensure consistency and coherency whilst complying with all Moderation internal and external procedures
Provide support to other departments/studios through handling scheduled requests
Complete ad hoc reports and/or projects as required
Analyze game anomalies and report as required
Complete threat and risk assessments on product functionalities and behavioural trends
Act as a point of contact for Moderation related issues
Be proactive in developing your industry knowledge
Act as a champion for Moderation that exceeds in quality
Perform any other duties as assigned by the Team Manager

If you are interested in this role, you'll need these skills and experiences:

Thrive in a fast moving and changing environment
A track record of delivering to highest operational performance standards
A track record of excelling in support roles
Critical thinker with strong analytical skills & experience.
Exceptional and professional communication skills
An appetite for innovation
Track record of taking initiative and owning issues and their resolution

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

New Job Alerts

Secret Recipe Limited

Sales Lead Generator

Ballincollig

PART TIME

November 7, 2024

View Job Description

ASM International

Field Service Engineer I

Lucan

November 7, 2024

View Job Description

FreightSpeed Transport Ltd

South Dublin Rigid Truck Driver

FULL TIME & PART TIME

November 7, 2024

View Job Description

Big Bus Tours

On-Street Tour Supervisor

Dublin

FULL TIME

November 7, 2024

View Job Description

Tidy Mechanical Repairs

Bookkeeper/Administration Part time

Cork

PART TIME

November 7, 2024

View Job Description

BidvestNoonan

Mobile Industrial Cleaner (Cork)

Little Island Roads

FULL TIME

November 7, 2024

View Job Description

Novartis

Trial Vendor Associate Director

Dublin

FULL TIME

November 7, 2024

View Job Description

JYSK

Warehouse Team Leader

Administrator (Assessment) – School of Medicine (Re-advertisement)

Limerick

August 22, 2024

View Job Description

Warehouse Team Leader

Dublin

FULL TIME

November 7, 2024

View Job Description