Join Our Growing Team in the Green Energy Revolution!
As part of our continued expansion, EV Charging Ireland is excited to welcome a dedicated and enthusiastic Customer Support and Office Administrator to our dynamic team. This is a fantastic opportunity for someone eager to be part of a forward-thinking company at the forefront of the renewable energy sector. If you're passionate about sustainability and looking for a role where your skills will truly make an impact, we want to hear from you! You'll be joining a fast-paced, innovative business that is committed to driving the future of clean energy in Ireland.
Key Responsibilities:

• Manage incoming calls and emails, providing helpful and timely information to customers regarding products, services, and orders.
• Handle day-to-day office administration, including data entry and document management.
• Organize and maintain customer records, contracts, and installation schedules using our CRM system.
• Coordinate customer appointments for installations, repairs, and maintenance services.
• Process orders, invoices, and payments, ensuring accurate and timely documentation.
• Liaise with internal teams, including sales and technical staff, to ensure seamless service delivery.
• Respond to customer inquiries, escalating issues to the appropriate teams when necessary.
• Prepare quotes, reports, and documents to assist the sales team with client follow-ups and new inquiries.
• Assist with stock management and supplier coordination as needed.
• Provide administrative support during marketing campaigns, promotions, and other business activities.

Qualifications:

• Proven experience in administration and customer service roles.
• Excellent phone manner and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in MS Office (Word, Excel) essential and familiarity with CRM systems (training will be provided for our CRM).
• Self-motivated with the ability to work independently and as part of a team.
• A passion for the renewable energy sector is an advantage but not required.
• Ability to work effectively both independently and as part of a collaborative team, taking initiative to solve problems and contribute to team goals.

Benefits:

• Competitive salary (Salary negotiable and de
• Career development opportunities in a rapidly growing industry.
• A collaborative and supportive work environment.
• Flexible working hours available.

This position is ideal for a well-rounded individual who excels in administrative work while maintaining a customer-focused approach. If you thrive in a structured environment but enjoy varied tasks, this role could be a perfect fit.
Salary:

• Competitive and commensurate with experience.

EV Charging Ireland is an equal opportunities employer.
Job Type: Full-time
Pay: From €12.50 per hour
Expected hours: 39 per week
Benefits:

• On-site parking

Schedule:

• Monday to Friday

Experience:

• Microsoft Office: 3 years (required)
• Administration: 3 years (required)
• customer service: 3 years (required)
• accounts/data entry: 3 years (required)

Work Location: In person
Expected start date: 28/10/2024