Operations Director

(Permanent, Full Time)

Details of Service:
Mercy University Hospital (MUH), is a Section 38 Voluntary Hospital, founded in 1857 by the Sisters of Mercy. MUH is a city centre acute hospital, treating over 140,000 patients across all services annually. The hospital employs circa 1,550 staff and has an annual operating budget in excess of €150m. The hospital is a registered charity and operates as a not for profit entity.


MUH provides complex diagnostic, medical and surgical services at local, regional and national levels on a 24/7 basis. The hospital currently has 316 beds providing a general hospital function of acute unscheduled care (24/7 Emergency Department) as well as a wide range of scheduled elective diagnostics and both day case and complex elective surgery. There is an on-site acute HSE mental health service with 50 in-patient beds.


The hospital is a leading provider of healthcare education affiliated with UCC and many of the post graduate training bodies. MUH is committed to being an exemplar model of 'one hospital on multiple sites' and this is evidenced through the governance of off-site MUH services on St Mary's Health Campus including the Mercy Local Injury Unit and the Transitional Care Unit and the offsite Medical Oncology Unit at the Lee Clinic.


The post holder will report to the Chief Executive Officer of Mercy University Hospital.


The Operations Director:

• Holds corporate management responsibility as a member of the Executive Management Board.
• Provides Strategic advice and guidance on organisational performance and professional development advice on patient services.
• Leads organisational change and development and implementation of hospital change programme.
• Implements hospital strategy to support integrated clinical and business strategies.
• Represents the CEO in matters pertaining to his/her area of responsibility as directed and delegated.

Responsibilities:

• Responsibility for leading clinical and non-clinical support teams in the delivery of excellent, high-quality services to patients.
• Responsible for day-to-day operations management and lead on the delivery of ambitious performance improvements across a wide range of subspecialty services.
• Lead on the development and implementation of clinical service redesign and improvement ensuring that the hospital remains at the forefront of service delivery and clinical service innovation and is responsive to potential changes in the external environment.
• Continually seek to improve the safety, quality, and efficiency of services to support the provision of excellent patient care.
• Ensure that the shared organisational vision and strategic aims, values and culture of the Hospital are actively promoted, and that clear leadership is provided.

Clinical and Non-Clinical support departments include:

• Health and Social Care Professions (HSCP).
• Healthcare Records & Administrative Services.
• General Support Services including Catering, Portering and Household Services.

Eligibility Criteria:

• Provide significant evidence of experience working at a senior management level, ideally in a large complex healthcare organisation of similar professional driven service industry.
• Demonstrate experience of developing and applying agreement and performance tracking structures, such as KPI's, OLA's, SLA's, Contracts, etc.
• Highly developed knowledge of managing multi-disciplinary professional teams.
• Experience of People/Performance management & budgetary Management.
• Operational planning and implementation including strategic planning and options appraisal.
• Possess sufficient administrative capacity to discharge the functions of the office in addition to management ability and experience.
• Experience of working collaboratively with multiple external and internal stakeholders as relevant to this role.
• Hold a relevant third level qualification of at least level 8 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI).

Closing date for applications is 1pm on Monday, 28 October 2024, with interviews provisionally scheduled for week of 8 November 2024.


Informal enquiries can be made to +353 (0)21 493 5139.


A copy of the full job description is available on request.


The MUH reserve the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled.