POLONEZ always strives to develop and improve, so we are looking for people who want to grow with us. We believe that each of us can add something interesting and unique to our larger community.
POLONEZis the biggest Eastern European chain of stores in Ireland, within almost 20 years’ experience on the Irish market in food retail and 42 stores all over Ireland and UK & Northern Ireland.
So, if you want to find a team where you will be supported and recognized for your efforts, then don't hesitate to join us. We look forward to your ideas and abilities which will enrich our team!
As Operations Manager you oversee the daily operations of food retail stores, ensuring efficient and profitable performance by managing staff, maintaining optimal inventory levels, and ensuring excellent customer service standards. This role involves strategic planning, developing marketing initiatives, and ensuring compliance with health and safety regulations.
Key Responsibilities:
1. Operational Management:
- Oversee the daily operations of multiple food retail locations
- Ensure stores are open, staffed and operating smoothly
- Develop and implement operational policies and procedures
- Monitor store performance and implement strategies to improve efficiency
2. Staff management
- Recruit, hire, train and supervise store managers staff
- Conduct regular performance review and provide feedback
- Develop and implement staff development programs
3. Inventory and Supply Chain Management
- Manage inventory levels to ensure availability of products while maximizing waste
- Coordinate with suppliers and manage relationships to ensure timely and cost-effective procurement
- Oversee stock control and inventory audit
4. Customer Service:
- Ensure high levels of customer satisfaction through excellent service
- Address customer complaints and resolve issues promptly
- Implement customer feedback systems and analyse data to improve services
5. Compliance and Safety
- Ensure compliance with all health and safety regulation
- Conduct regular safety audits and implement corrective actions
- Stay updated on regulatory changes and ensure store compliance
Required Skills and Qualifications:
- Bachelor’s degree in Business Administration, Retail Management, Hospitality, or related field.
- Minimum of 3-5 years of experience in grocery, retail management or a related role
- Good level of English language skills
- Knowledge of Romanian, Polish, or Russian is a significant advantage
- Strong leadership and management skills.
- Excellent organizational and multitasking abilities
- Effective communication and interpersonal skills.
- Proficiency in inventory management and point-of-sale (POS) systems.
- Customer-focused mindset with the ability to resolve conflicts
Working Conditions:

• Work is typically performed in a retail environment, very dynamic and flexible
• May require standing for long periods or occasional lifting products or acting as sales assistant
• Must be willing to travel between store locations
• Ability to work flexible hours – max 44h / week, including weekends and holidays

Benefits:
Salary based on experience, weekly payment
Annual bonus
Company Car, Company Phone and Tablet
POLONEZ Products discount
Continuous training
Excellent growth opportunities within the company
Type of job: Full time, Permanent
About company here:
https://www.polonez.ie/en/shops-location/cork4.html
https://www.polonez.ie/shops-location/limerick.html
#INDHP
Job Types: Full-time, Permanent
Pay: €35,000.00-€38,000.00 per year
Application question(s):

• What is your English level?
• Which second languages do you speak?
• Do you have a driving licence? Irish or EU?
• Do you have experience in grocery management? For how long?
• The job is covering Cork and Limerick. In which region do you live?

Work Location: In person