About Us:
Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 33,000 residents
Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.


Our People and Culture:
Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes:
24 days annual leave
Attractive salaries commensurate with experience
Pension scheme, bike-to-work scheme and a wellness allowance
Career development opportunities and a study aids scheme
Access to an Employee Assistance Program
Flexible working and an excellent work-life balance package
Tuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.
Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations. We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country. By tracking Tuath's ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees, and the wider community.
If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.


Job summary:
Tuath Housing is seeking a dedicated Rents Operations Coordinator to join our Finance team. The Rents Operations Coordinator will play a critical role in ensuring accurate and efficient management of rent-related financial transactions, bank reconciliation, tenant refunds, and various accounting duties. The successful candidate will be detail-oriented, highly organized, and capable of working in a dynamic environment.


KEY RESPONSIBILITIES:


Administration
1. Bank Transactions:
Upload daily bank transactions into the accounting system.
Reconcile bank statements and ensure accuracy.
2. Rent Reconciliation:
Perform unclaimed rent reconciliation and reallocation.
Process tenant refunds for Tuath and Torc properties.
3. Prepaid Tenants:
Identify and resolve pre-paid tenant accounts.
Ensure proper processing and recording of pre-paid rent.
4. Payment Methods Maintenance:
Maintain payment methods and gateways, including Payzone and the website.
Ensure payment methods are up to date and functional.
5. Tenant Statements:
Issue quarterly rent statements to tenants.
Address tenant queries and concerns promptly.
6. Council Queries:
Follow up on all remittances and queries from local councils.
Provide necessary documentation and support to resolve issues.
7. Recharge Processing:
Charge and process recharges as required.
Maintain accurate records of recharge transactions.
8. End of Month Reporting:
Generate end-of-month reports for Finance, including reconciliations and KPIs.
Ensure timely and accurate reporting.
9. AIB Bank Communication:
Maintain regular contact with AIB Bank to resolve any banking-related queries or issues.
10. All other duties associated to accounts receivable associated to rent collection and the processing of any tenant lead transactions.


Requirements:
Suitable candidates will have a Certificate/Diploma and excellent skills in Microsoft Office.
At least one years' experience in a similar environment.
Excellent administrative skills and ability to produce Pivot Tables, spreadsheets, presentations, and memos.
Excellent communication, interpersonal and relationship-building skills.
Ability to work effectively as part of a team and independently.
Good organisational and time-management skills.
Ability to handle sensitive and confidential information.
Commitment to working in a customer-focused and solution-oriented manner.
To participate on forums/working groups/committees as required.
Carry out any other reasonable duties as may be required from time to time.
To positively promote a sustainable organisation, helping to reduce our environmental impact and participate in sustainable initiatives across Tuath Housing.
Promote a culture which is supportive of excellent service delivery and meets Tuath Housing's vision, mission, and values.


Working for Tuath Housing:
Attractive salary commensurate with experience
24 days annual leave
Service leave
Generous pension scheme
Sick leave
Wellness allowance
Hybrid working
Bike-to-work scheme
Flexible working hours
Career break
Career development program
Employee assistance program
Linkedin Learning licence
Employee Green Team
Sports & Social Club
Work-life balance package