Ireland Job Openings

Home Instead

Scheduling Coordinator

Cork

October 16, 2024

Join our team
Home Instead is the largest and longest-established private home care company in Ireland. With a team of 4,000 CAREGivers enhancing the lives of ageing adults and their families in cities, towns and villages all over the country.


Who we`re looking for

Home Instead's Cork South office is currently seeking an Scheduling Coordinator with experience in a fast-paced environment and with below experience and skills

  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
  • Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to establish good working relationships with the office colleagues, clients and CAREGivers
  • Must have computer skills and be proficient in Word and Excel
  • Must present a professional appearance and demeanour
  • Must have the ability to perform duties in a professional office setting

What you`ll do
  • To organise all rotas and staffing requirements. (Rostering shifts)
  • Monitoring, mediating and logging both Client and CAREGiver concerns
  • Effectively managing and developing excellent relationships with the CAREGiver and Clients
  • Actively encouraging contact between CAREGiver and Clients and the office
  • Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
  • Accurately enter and maintain Client and CAREGiver records
  • Record CAREGiver hours and enter hours into People Planner
  • Deal with emergency situations decisively and effectively
  • Answer incoming calls in a friendly, professional and knowledgeable manner
  • Participate as needed in meetings related to CAREGiver scheduling/work rotas
  • Perform any and all other functions deemed necessary

What you`ll get
  • Laptop
  • Career Growth
  • Competitive Pay
  • Training and on going developmental support
  • Good Work Life Balance

Job Reference: IE - KP00305
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