Ireland Job Openings
Home Instead
Scheduling Coordinator
Cork
October 16, 2024
Home Instead is the largest and longest-established private home care company in Ireland. With a team of 4,000 CAREGivers enhancing the lives of ageing adults and their families in cities, towns and villages all over the country.
Who we`re looking for
Home Instead's Cork South office is currently seeking an Scheduling Coordinator with experience in a fast-paced environment and with below experience and skills
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
- Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Must have the ability to establish good working relationships with the office colleagues, clients and CAREGivers
- Must have computer skills and be proficient in Word and Excel
- Must present a professional appearance and demeanour
- Must have the ability to perform duties in a professional office setting
What you`ll do
- To organise all rotas and staffing requirements. (Rostering shifts)
- Monitoring, mediating and logging both Client and CAREGiver concerns
- Effectively managing and developing excellent relationships with the CAREGiver and Clients
- Actively encouraging contact between CAREGiver and Clients and the office
- Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
- Accurately enter and maintain Client and CAREGiver records
- Record CAREGiver hours and enter hours into People Planner
- Deal with emergency situations decisively and effectively
- Answer incoming calls in a friendly, professional and knowledgeable manner
- Participate as needed in meetings related to CAREGiver scheduling/work rotas
- Perform any and all other functions deemed necessary
What you`ll get
- Laptop
- Career Growth
- Competitive Pay
- Training and on going developmental support
- Good Work Life Balance
Job Reference: IE - KP00305
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