Uisce Éireann is Ireland’s national regulated water utility and is responsible for providing water and wastewater services throughout Ireland. Our mission is to ensure all of our customers receive a clean, safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the health and well-being of the people of Ireland, protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in water services.


The Role
The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.
The Workflow Functional Area is responsible for the management and monitoring of all outdoor work through the full work order lifecycle from planning to closure. This includes overseeing the initiation, dispatch and progression of work orders, processing of service requests, allocating adequate resources, identification of bundling opportunities, identification of work pre-requisites, creation of work orders to be progressed and dispatched to the field , the management of the logistics and stores to enable effective and efficient inventory control, Outage notification & processing and complaint resolution.
The Scheduling & Dispatch sub-area is responsible for the managing and co-ordination of scheduling, resource management and work dispatch to fulfil work completion and dispatch of work to field resources.
The Scheduling and Dispatcher Coordinator is responsible for producing the schedule of activities for operations, maintenance, Capital and repair work from the scheduling tool to optimise workload, meet work priorities and resourcing constraints. This includes managing the exceptions which are not automatically planned by the advanced scheduling tool to mitigate any risk, manually scheduling as required.
This role will involve supporting an initial project phase of setting to processes, procedures and ways of working.
Main Duties and Responsibilities:

• Responsible for managing the end to end schedule to dispatch process for work order requirements generated on Maximo into the Uisce Éireann scheduling system (e.g. Click Scheduler) to produce the automated schedule of activities for operations, maintenance and repair work as well as repetitive capital delivery work delivered by contractors
• Managing the exceptions which cannot automatically be planned by the advanced scheduling tool and manually scheduling when necessary.
• Allocating work to specific resources and reorganising original work schedules when changes to the schedule are required.
• Responsible for maintaining resource availability in the scheduling tool.
• Responsible for ensuring the effective dispatch of work to field resources.
• Responsible for liaising with the Interim Management Layer / Local crews and management / Water / Wastewater Treatment Operations / M&R and Network Operations / M&R Team Leads/ and relevant Asset Delivery and Contract teams to manage and update schedules, crew availability and resourcing, flagging resourcing issues as required to the Team Lead and Interim Management Layer.
• Responsible for ensuring the timely progression of open status work orders as required, ensuring work orders are dispatched and monitored to support service delivery.
• Prioritise and scope work for scheduling and dispatch to the field in the event of an in-hours alarm, Outage event, emergency, CRU requirements, vulnerable customers or similar unplanned / reactive event and any other rapid activities.
• Responsible for monitoring all on going works in the field, re prioritising where required
• Required to respond to dispatch queries from the field as required.
• Responsible for providing root cause analysis and solution identification to support scheduling and dispatch e.g. highlighting inadequate capability to undertake the operations, maintenance and repair plans in a particular area.
• Responsible for ensuring that prerequisites are in place before scheduling work orders as required, liaising with the Logistics Analyst and Work Initiation and Bundling team on same.
• Responsible for aligning crew capability to task and optimising the use resources in the field.
• Required to have strong understanding of the type of work in the field to be able to manage effective scheduling and dispatching of work to field base teams.
• Responsible for supporting the Customer Contact Centre, Workflow Escalations and other Workflow teams with any customer issues / queries.
• Responsible for carrying out any other duties deemed necessary and / or required, which the Scheduling and Dispatch Team Lead may reasonably request.
• Support Workflow & Customer Service through other duties and tasks as may be required (e.g. as the point of contact for Plant hire liaison, Outage Loading Updating & Reporting, Complaint Resolution Follow Up etc)
• Work closely with other functions within Workflow (e.g. Progression, Complaints Programmes & Networks) & Asset Operations to ensure all round customer orientated service
• Responsible for developing, testing and keeping up to date such systems, processes and failsafes (e.g. contact lists, manual systems & logs etc ) to allow for offline scheduling and management of work (e.g. in event of systems failure or cyberattack)

During the initial project phase of this role activities will include:

• Supporting engagement with the UÉT Programme for Scheduling & Dispatch.
• Supporting stakeholder engagement and support engagement with respect to data gathering and planning for Day 1 and beyond.
• Team to foster adoption of IW Systems, SOPs and ethos around S&D
Administration and support duties as may be required on an interim basis to support the development of the UÉT (e.g. certain ordering, invoicing, and other admin duties as required)

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable
• Min 2-year relevant Experience in a similar role, in the water, utilities or similar industries is desirable
• Experience in a similar role in work management, work planning, workbook oversight or equivalent.
• Working knowledge of the application of the standards, processes and procedures relevant to scheduling and dispatch of work
• Excellent working knowledge of Maximo
• Experience working with systems including work management systems (e.g. Click Scheduler, Workspace One, Maximo, etc)
• Computing skills i.e. strong proficiency in Excel
• Strong analytical and problem-solving skills
• Proactively identify new areas of learning to support the continual improvement of S&D activities
• Ability to make decisions based on analysis of information within a very fast paced, customer focused environment
• Experience in a customer focused business
• Excellent written and verbal communication skills
• Strong ability to build and maintain working good relationships
• Experience liaising with internal & external stakeholders upon the dispatch of work orders
• Working knowledge of the application of the standards, processes and procedures relevant to work initiation and bundling processes
Technical knowledge and/ or experience preferred

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.


Is é Uisce Éireann fóntas náisiúnta rialaithe uisce na hÉireann, agus tá sé freagrach as seirbhísí uisce agus fuíolluisce a chur ar fáil ar fud na hÉireann. Is é ár misean chun a chinntiú go bhfaigheann ár gcustaiméirí uile soláthar uisce óil sábháilte iontaofa slán agus go ndéantar a bhfuíolluisce a bhailiú agus a chur ar ais sa chomhshaol. Cosnóimid sláinte agus folláine mhuintir na hÉireann, cosnóimid an comhshaol inár ngníomhaíochtaí uile agus tacóimid le fás sóisialta agus eacnamaíoch na hÉireann trí infheistíocht chuí a dhéanamh i seirbhísí uisce.


An Ról:
Tá feidhm na n Oibríochtaí Sócmhainní ina bunchloch maidir le seachadadh seirbhísí do chustaiméirí, an comhshaol a chosaint agus caighdeáin rialála a chomhlíonadh chomh maith le formhór an chaiteachais oibriúcháin a bhainistiú. Tá freagracht ar fheidhm na n Oibríochtaí Sócmhainní as straitéis oibriúcháin agus cothabhála, beartais, pleanáil agus nósanna imeachta caighdeánacha oibriúcháin le haghaidh oibríochtaí Uisce agus Fuíolluisce go náisiúnta agus go réigiúnach araon, chun a chinntiú go gcuirtear luach ar airgead agus seirbhísí do chustaiméirí ar fáil.
Tá an Limistéar Feidhmiúil Sreabhadh Oibre freagrach as bainistiú agus monatóireacht a dhéanamh ar gach obair lasmuigh trí shaolré iomlán an ord oibre ó phleanáil go dúnadh. Áirítear leis sin maoirseacht a dhéanamh ar thionscnamh, seoladh agus cur chun cinn orduithe oibre, iarratais seirbhíse a phróiseáil, acmhainní sásúla a leithdháileadh, deiseanna cuachta a shainaithint, réamhriachtanais oibre a shainaithint, orduithe oibre a chruthú a bheidh le cur chun cinn agus le seoladh chuig an réimse, bainistiú na lóistíochta agus na stórtha chun gur féidir fardail a rialú go héifeachtach agus go héifeachtúil, fógra éaradh seirbhíse a phróiseáil agus gearáin a réiteach.
Tá an folimistéar Sceidealaithe & Seolta freagrach as sceidealú, bainistíocht acmhainní agus seoladh oibre a bhainistiú agus a chomhordú chun an obair a chríochnú agus a sheoladh chuig acmhainní allamuigh.
Tá an Comhordaitheoir Sceidealaithe agus Seachadta freagrach as sceideal na ngníomhaíochtaí a sholáthar d’oibríochtaí, cothabháil, Caipiteal agus obair dheisiúcháin ón uirlis sceidealaithe chun an t-ualach oibre a bharrfheabhsú, agus tosaíochtaí oibre agus srianta acmhainní a chomhlíonadh. Áirítear leis seo bainistiú a dhéanamh ar na heisceachtaí nach bhfuil pleanáilte go huathoibríoch ag an arduirlis sceidealaithe chun aon riosca a mhaolú, sceidealú de láimh de réir mar is gá.
Is é a bheidh i gceist leis an ról seo ná tacú le céim thosaigh tionscadail chun próisis, nósanna imeachta agus bealaí oibre a shocrú.
Príomhdhualgais agus Freagrachtaí:

• Freagrach as bainistiú a dhéanamh ar an sceideal deiridh chun an próiseas a sheoladh le haghaidh riachtanais ordaithe oibre arna nginiúint ar Maximo isteach i gcóras sceidealaithe Uisce Éireann (m.sh. Sceidealóir Clic) chun sceideal uathoibrithe gníomhaíochtaí a sholáthar le haghaidh oibríochtaí, obair chothabhála agus deisiúcháin chomh maith le hobair atriallach seachadta caipitil arna seachadadh ag conraitheoirí
• Bainistiú a dhéanamh ar na heisceachtaí nach féidir a phleanáil go huathoibríoch ag an arduirlis sceidealaithe agus sceidealú de láimh nuair is gá.
• Obair a leithdháileadh ar acmhainní ar leith agus bunsceidil oibre a atheagrú nuair is gá athruithe a dhéanamh ar an sceideal.
• Freagrach as infhaighteacht acmhainní a chothabháil san uirlis sceidealaithe.
• Freagrach as seoladh éifeachtach na hoibre chuig acmhainní allamuigh a chinntiú.
• Freagrach as idirchaidreamh a dhéanamh leis an t Sraith Bainistíochta Eatramhach / Criúnna áitiúla agus bainistíocht/ Uisce / Oibríochtaí Cóireáil Fuíolluisce / Oibríochtaí Líonra agus B&A / Ceannasaithe Fhoireann B&A/ agus le foirne ábhartha Seachadadh Sócmhainní agus Conarthaí chun sceidil agus infhaighteacht criú a bhainistiú agus a nuashonrú, fadhbanna acmhainní a chur in iúl de réir mar is gá don Cheannasaí Foirne agus don t Sraith Bainistíochta Eatramhach.
• Freagrach as dul chun cinn tráthúil orduithe oibre stádais oscailte a chinntiú de réir mar is gá, ag cinntiú go seoltar orduithe oibre agus go ndéantar monatóireacht orthu chun tacú le seachadadh seirbhíse.
• Obair a chur in ord tosaíochta agus scóip na hoibre a mheas le haghaidh sceidealú agus seoladh chuig an réimse i gcás aláraim inuaireanta, Eachtra éaradh seirbhíse, éigeandáil, riachtanais CRU, custaiméirí leochaileacha nó eachtra neamhphleanáilte/imoibríoch eile den chineál céanna agus aon ghníomhaíochtaí meara eile.
• Freagrach as monatóireacht a dhéanamh ar gach obair atá ar siúl sa réimse, ag cur rudaí in ord tosaíochta arís eile nuair is gá
• Ní mór freagra a thabhairt ar cheisteanna ón réimse de réir mar is gá.
• Freagrach as anailís ar bhunchúiseanna a dhéanamh agus sainaithint réiteach a sholáthar chun tacú le sceidealú agus seoladh m.sh. béim a chur ar chumas easpach chun tabhairt faoi na hoibríochtaí, pleananna cothabhála agus deisiúcháin i limistéar ar leith.
• Freagrach as a chinntiú go bhfuil réamhriachtanais i bhfeidhm roimh orduithe oibre sceidealaithe de réir mar is gá, ag déanamh idirchaidrimh leis an Anailísí Loighistice agus Tionscnamh Oibre agus foireann Cuachta ar an gcéanna.
• Freagrach as cumas na foirne a ailíniú ar an tasc agus na hacmhainní úsáide sa réimse a bharrfheabhsú.
• Tá tuiscint láidir ag teastáil ar an gcineál oibre sa réimse chun a bheith in ann sceidealú éifeachtach a bhainistiú agus seoladh na hoibre chuig foirne bonn réimse.
• Freagrach as tacaíocht a thabhairt don Ionad Teagmhála do Chustaiméirí, do Mhéaduithe Sreabhadh Oibre agus d’fhoirne Sreabhadh Oibre eile maidir le haon cheist an chustaiméara.
• Freagrach as aon dualgais eile a chur i gcrích a mheastar atá ag teastáil agus/nó atá riachtanach, a d’fhéadfadh Ceann Foirne Sceidealta agus Seolta a iarraidh go réasúnta.
• Tacú le Sreabhadh Oibre & Seirbhís do Chustaiméirí trí dhualgais agus tascanna eile a d’fhéadfadh a bheith ag teastáil (m.sh. mar phointe teagmhála d’idirchaidreamh ar ghléasra ar cíos, Éaradh Seirbhíse Lóid a Nuashonrú agus a Thuairisciú, Réitigh Ghearáin a Fhiosrú ina dhiaidh srl)
• Oibriú go dlúth le feidhmeanna eile laistigh de Shreabhadh Oibre (e.g. Dul Chun Cinn, Cláir Ghearán agus Líonraí) & Oibríochtaí Sócmhainní chun seirbhís chruinn atá dírithe ar chustaiméirí a chinntiú
Freagrach as córais, próisis agus meicníochtaí cosanta den sórt sin a fhorbairt, a thástáil agus a choinneáil cothrom le dáta (m.sh. liostaí teagmhála, córais láimhe agus logaí srl) chun a bheith in ann sceidealú as líne agus bainistiú oibre (m.sh. i gcás cliseadh córas nó cibirionsaí)

Le linn chéim thosaigh an tionscadail den ról seo, áireoidh sé na gníomhaíochtaí seo a leanas:

• Tacú le rannpháirtíocht leis an g Clár UÉT do Sceidealú & Seoladh.
• Tacú le rannpháirtíocht na ngeallsealbhóirí agus tacú le rannpháirtíocht maidir le bailiú agus pleanáil sonraí don Chéad Lá agus níos faide i bhfad romhainn.
• Tacú le glacadh na foirne le Córais IW, gnásanna oibriúcháin caighdeánacha agus an cultúr timpeall S&S
Dualgais riaracháin agus tacaíochta de réir mar is gá ar bhonn eatramhach chun tacú le forbairt UÉT (m.sh. dualgais áirithe ordaithe, sonraiscthe, agus dualgais riaracháin eile de réir mar is gá)

Eolas, Scileanna agus Taithí:

• Tá cáilíocht agus / nó creidiúnú ábhartha tríú leibhéal inmhianaithe
• Tá taithí ábhartha 2 bhliain ar a laghad i ról comhchosúil, san earnáil uisce, fóntas nó in earnálacha comhchosúla inmhianaithe
• Taithí ar ról comhchosúil i mbainistiú oibre, i bpleanáil oibre, i maoirseacht leabhar oibre nó a chomhionann.
• Buneolas ar chur i bhfeidhm na gcaighdeán, na bpróiseas agus na nósanna imeachta a bhaineann le sceidealú agus seoladh na hoibre
• Sár-bhuneolas ar Maximo
• Taithí ag obair le córais lena n-áirítear córais bhainistíochta oibre (m.sh. Sceidealóir Clic, Workspace One, Maximo, srl.)
• Scileanna ríomhaireachta i.e. inniúlacht láidir in Excel
• Scileanna láidre anailíse agus réitithe fadhbanna
• Réimsí nua foghlama a aithint go réamhghníomhach chun tacú le feabhas leanúnach a chur ar ghníomhaíochtaí S&S
• Cumas cinntí a dhéanamh bunaithe ar anailís faisnéise laistigh de thimpeallacht a ghluaiseann go tapa agus a dhíríonn ar an gcustaiméir
• Taithí ar ghnó atá dírithe ar chustaiméirí
• Scileanna sármhaithe cumarsáide scríofa agus labhartha
• Cumas láidir dea-chaidreamh oibre a fhorbairt agus a choinneáil
• Taithí ar idirchaidreamh a dhéanamh le geallsealbhóirí inmheánacha agus seachtracha ar sheoladh orduithe oibre
• Buneolas ar chur i bhfeidhm na gcaighdeán, na bpróiseas agus na nósanna imeachta a bhaineann le tionscnamh oibre agus próisis chuachta
Eolas teicniúil agus/nó taithí inmhianaithe

*Cuirtear in iúl duit go gcuirfear tú ar an raon tuarastail atá bunaithe ar do scileanna agus taithí, má éiríonn leat. Tabhair faoi deara gurb ionann pointe tagartha Margaidh (lárphointe) an raoin agus an chuid is airde den tairiscint go ginearálta, nuair a mheastar go bhfuil duine go hiomlán ábalta tabhairt faoi dhualgais an róil, agus tugtar an deis don fhostaí dul chun cinn a dhéanamh tríd an raon pá de réir mar a fhorbraíonn a t(h)aithí a thuilleadh