Vacancy Number: 25665

Business Support, Customer Service (Entry)

Job Type: Full-time

Position Description

Schedule Support Centre is a key business function responsible for the operation of the Optimised Scheduling System in ESBN ensuring a consistent flow of work and dynamically managing the schedules for all Network Technicians availing of the service. The SSC is also responsible for planning, managing and scheduling metering work programmes such as Pay As You Go metering processes, smart metering, microgen, and PR approved meter exchange programmes. Supporting electricity suppliers, maintaining key IT systems such as Click Schedule are also key business functions managed within the SSC.

Key Responsibilities

• Maintaining Click Schedules
• Supporting NT availability
• Liaising with NT’s, Customers, Suppliers and other ESBN functions
• Support the delivery of PR5 approved meter exchange programmes
• Ability to work to tight deadlines and deliver results in a timely manner
• Support the strategic objective of automated scheduling

Experience and Qualifications

Essential

• Work in accordance with agreed guidelines, policies, and procedures
• Provide excellent customer service to all stakeholders
• Work well with other team members and actively participate in achieving team objectives
• Excellent communication and interpersonal skills
• Maintain knowledge and skills to carry out full range of duties
• Ability to work and share knowledge and competencies openly within team structure
• Demonstrate flexibility and adaptability to change
• Ability to learn on the job and develop new skills
• Self-motivated and capable of problem solving

Desirable

• Experience of working in a customer focused environment
• MS EXCEL knowledge
• Experience of SAP IS-U

Location

Wilton, Cork

Reporting to

The successful candidate will report to the Team Leader, Schedule Support Centre

Why ESB?

• Opportunity to lead Ireland’s transition to net zero carbon future
  
• Progressive, hybrid working model
  
• Career development through mentoring and training
  
• Corporate Social Responsibility Opportunities
  
• Sports and Social Clubs
  
• Networking opportunities
  
• Credit Union
  
• Generous Pension
  
• Access to staff well-being programs
  
• Generous parental leave entitlements
  
• Strong values-based and inclusive culture
  
• Strong commitment to diversity, equity and inclusion
  
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
  
  

Closing date

12th September 2024

Salary

Starting from €31,200 per annum


Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

If you have any queries in relation to this job, please contact recruitment@esb.ie

Your application will be held in reserve for 6 months should you be suitable for the role.