Vacancy Number: 25916

Business Support, Customer Service (Entry)

Job Type: Temporary Full-time

Position Description

This position will provide the successful candidate with the opportunity to develop/enhance the following skills:

• In-depth knowledge of ESB Networks business
• Strong Customer Service orientation
• Use of IT applications such as SAP, Excel, Word etc.

Key Responsibilities

The key responsibilities of the role will include but are not limited to;

• Work in accordance with agreed guidelines, policies and procedures.
• Providing excellent customer service to all Networks customers.
• Work as part of a multi-functional team and support all units within the Division.
• Share knowledge and skills openly with other members of the team.
• Reporting – Support the efficient running of the Business by providing reports.
• Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self
• Providing clerical support to Network Supervisors, Project Leaders and Managers
• Demonstrate flexibility and adaptability to change

Working as part of a flexible team, the successful candidate will be involved with all aspects of the above work.

Experience and Qualifications

• Either 3rd Level qualification or equivalent work experience.
• Full clean driving licence
• Working knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS, PHR.
• Good communication skills with a strong emphasis on customer focus.
• Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail
• A flexible approach to working
• An ability to work as part of a team.
• Financial awareness of jobs planned v actual costs, Date Management & Job Closure

Location

ESB Networks, Galway

While training, attendance in the office will be required 5 days a week. When training is complete a minimum of 3 days per week will be a requirement of this role.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to

The successful candidate will report to the Business Support Supervisor, North West.

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Progressive, hybrid working model
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Comprehensive Diversity & Inclusion programme
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary
Starting from €32,000 per annum


Closing Date
18th November 2024

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

If you have any queries in relation to this job, please contact recruitment@esb.ie

Your application will be held in reserve for 6 months should you be suitable for the role.