OCS is a commercial company providing professional FM Project Management Services including Security, Cleaning, and Aviation Sectors services across Ireland. Our clients range from major corporate enterprises to smaller private and public-sector enterprises; we work as a strategic partner to clients across a wide range of market sectors to deliver the highest standard of facilities management services.
We tailor our services to meet the unique demands of each client and help to achieve their corporate objectives. Our strategic partnership approach means we work as part of our clients’ team to deliver high quality, sustainable and essential facilities service and project solutions.
We are currently recruiting for a Security Operations Manager to be based in our Santry office. The role is primarily an operations field role and a company van is provided.
We offer a wide range of support and benefits to our employees including:

• Free Online Doctor Consultations via Web-doctor
• Competitive Salary
• Contributory Pension after qualifying period
• 21 Days Annual Leave increasing with service to 26 Days
• Additional Annual Leave Day on your Birthday after 1 year service
• Company Sick Pay Scheme
• Staff Benefits/Discount Programme
• Employee Assistance Programme
• Training and Development Opportunities

Responsibilities:

• Provide Account Management to allocated Clients within the division.
• Development of strategic partnerships with key stakeholders
• To support the Senior Operations Manager to ensure account profitability of your area.
• Creating and maintaining a profitable service delivery model for all contracts to include integration of bundled services
• Ensure that all employees are recruited, vetted and fully licensed in accordance with legislation and agreed Client and OCS HR policies and procedures
• Endorse new Company initiatives and ensure they are implemented
• Staff training in conjunction with both company and site guidelines and recording of same
• Health & Safety Audits
• Ensure scheduled and unscheduled site visits are conducted regularly within your region.
• Develop the reputation of the Organisation as the preferred and expert Supplier to this sector.
• Identification of new business opportunities for the Group in this Sector, to include both hard and soft services.
• To advise Service Director & Business Development Team of opportunities in this regard.
• Ensure contracts are operating to specification and performance of contracts are regularly audited in line with specification
• To ensure Senior Operations Manager is kept informed of any operational progress and any potential issues.
• Client relationships is critical to the success of any contract performance.
• Ensure client satisfaction is at a high across your associated region.
• Ability to identify, implement and manage change as necessary within your region, supported by the Senior Operations Manager
• Ensure accuracy of staff payments and full use of Timegate rostering tool in line with company expectations
• To manage staff holidays and ensure the appropriate level of recruitment is completed to maintain resilience across your region
• Performance Management & development of reporting team in association with HR policies and procedures
• Ensure business sector is fully compliant with Industry Standards, relevant employment legislation, JLC requirements, ISO and Company procedures & policies
• Prioritise health and safety at all levels.
• Ensure all incidents are reported as soon as possible after their occurrence.
• Ensure the management of on-site staff in line with company HR policies and procedures.
• Where necessary follow the appropriate IR steps if performance issues occur.

Skills & Experience Required:

• Excellent communication skills
• Extensive experience in client relationship management
• Experience in staff management
• Excellent problem-solving skills
• Excellent PC skills
• Excellent Time Management skills
• Ability to work as part of a team
• Ability to work under own initiative
• Full clean driving licence required

Job Type: Full-time
Pay: €40,000.00-€45,000.00 per year
Benefits:

• Employee discount
• Store discount
• Wellness program

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: Security Operations Manager