Job summary

• Lead pre and post-sales technical enablement, supporting field teams with advanced product design to enhance deal success and customer satisfaction.
• Conduct hands-on testing and documentation for custom configurations, and co-author use-case documentation alongside product marketing.
• Develop and maintain sales tools such as TCO estimators and performance sizers and provide technical expertise for internal training content.
• Advocate for the product at trade shows and conferences, create engaging content, and participate in specialized teams for targeted go-to-market strategies.
• Act as a technical liaison for customer and partner escalations and play a key role in managing strategic customer relationships.
• Oversee the technical aspects of early access programs, ensuring successful feature adoption and providing guidance on directed access initiatives.
• Manage the product enhancement request process, influencing design and prioritization with a comprehensive understanding of technical and business considerations.
• Collaborate with engineering and product management to develop new designs from concept to launch and lead technical market analysis to inform product decisions.
  

Job requirements

• 3+ years of hyperscaler experience (AWS, Azure, GCP), this includes configuring network, compute and storage – MUST.
• 3+ Proven work experience as a Cloud Architect or similar role -MUST.
• One -OR- more of the below:

• 3+ years of hands-on experience with storage solutions.
• 3+ years of hands-on experience with Data Protection solutions, including backup and disaster recovery solutions enabling to meet customers migration and DR requirements to secondary or low-cost data centers on-premises or cloud.
• 3+ years of hands-on experience with Ransomware protection and Data security solutions.

• Good understanding cloud security guidelines, key management, certificate handling, ability to propose highly available solutions for local, zonal and regional HA.
• Good understanding of cyber threats and data vulnerability.
• Background in data security.
• Familiarity with DORA and Bank of England requirements.
• Experience in managing data breaches.
• Experience in conducting data protection impact assessment.
• Good understanding of a virtualization infrastructure VMware, KVM, Hyper-V, deployment of datastore for VM provisioning on various type of storage media VMFS block, NFS file shares or NVMe-TCP.
• Good understanding of a database or VM administrator lifecycle.
• Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
• Exceptional written and verbal communication skills.
• Strong demonstrated experience with complex problem solving.
• Customer obsession – demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
• Experience mentoring and training colleagues – advantage.
• Understanding of cyber recovery solutions – advantage.
• Hands-on experience with Net App ONTAP – huge advantage.
• Experience operating within globally dispersed teams – advantage.