Ireland Job Openings
NetApp
Technical Support Engineer - French Speaker
Cork
October 25, 2024
If you run toward knowledge and problem-solving, join us
About Net App
Net App is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, Net App is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At Net App, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At Net App, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Net App is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, Net App is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At Net App, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At Net App, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Technical Support Engineer - French Speaker
Cork, Munster, Ireland
Job category: Customer Support
Job ID: 127779-en_US
Job ID: 127779-en_US
Job summary
As a Storage Support Engineer, you provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging Net App products. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a “take charge” professional with demonstrated technical problem-solving skills; and a subject matter expert; and have a strong customer service orientation and experience.
Job responsibilities
- Respond to situations where Net App product support has been unable to solve customer’s technical issues.
- Collaborate with or escalate cases with other Net App Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers.
- Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.
- Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center
- Focus on E-series and Storage GRID specialization and build deep technical expertise in these areas.
Job requirements
- Hardware principles
- Fluency in French and English
- Object based storage
- Distributed data base (Cassandra)
- S3 protocol
- RAID
- i SCSI
- Fiber channel
- Linux administration
- Troubleshooting experience with network trace analysis -> Network troubleshooting experience with wireshark
- Virtualization
- Docker-containers
- Infiniband, NVMe-of
- Data protection
- Scripting
- HTTP / Rest API
- Understanding of T10 Protection Information (PI) concepts
- TCP practical troubleshooting experience with network trace analysis
- Working experience with Net App Data ONTAP 9.0 and above (a plus)
The salary offered will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Equal Opportunity Employer:
Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why Net App?
In a world full of generalists, Net App is a specialist. No one knows how to elevate the world's biggest clouds like Net App. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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