Ireland Job Openings

NetApp

Technical Support Engineer - French/Spanish speaker

Cork

October 21, 2024

If you run toward knowledge and problem-solving, join us

About Net App
Net App is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, Net App is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At Net App, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At Net App, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Technical Support Engineer - French/Spanish speaker

Cork, Munster, Ireland

Job category: Customer Support
Job ID: 127946-en_US

Job summary

As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging Net App products. Support incidents can range from various hardware and/or software issues with Net App storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.

Job requirements

Provide technical support via telephone, web or autosupport.
Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.

Your profile

Good written and verbal communication skills in English & French/Spanish languages (must be fluent)
Good interpersonal communication and customer service skills
Strong aptitude for learning new technologies
Creative approach to problem solving
Solid understanding of IT technologies
Troubleshooting of software products
Windows file sharing, Linux file sharing, Virtualization and Cloud Technologies, Storage, RAID

Equal Opportunity Employer:
Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why Net App?
In a world full of generalists, Net App is a specialist. No one knows how to elevate the world's biggest clouds like Net App. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

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