Heat Merchants supplies a comprehensive portfolio of heating, plumbing and renewable energy solutions for both domestic and commercial projects. Through our national network of 30 branches and our central distribution hub based in Athlone we always strive to ensure faster, more efficient customer service.
Our focus on efficiency in all our operations has resulted in a strong business and allows us to offer the best value and service in the industry and we are committed to continuously developing both our product range and the expertise we can provide.
Our Heat Merchants branch in Mullingar, Co Westmeath, currently have a fantastic opportunity for a Trade Counter Sales Assistant to join the team.
BENEFITS:

• Competitive remuneration
• Bonus Scheme (Performance related)
• Employer Contribution to pension scheme
• 21 days annual leave increasing to 25 with length of service
• EAP (Employee Assistance Programme)
• Wellness initiatives
• Life cover
• Employee discount
• Further education support
• Training & Development
• Career progression

OVERALL PURPOSE OF THE JOB
The Counter Sales Assistant will be responsible for dealing with the day to day sales enquiries/ transactions and maintaining high standards of customer care within the branch.
JOB SPECIFICATION

• Respond to sales enquiries either by phone or over the counter, provide advice, information, quotations
• Offer alternative products, up-sell where possible, promote own brands and cross brand sales
• Understand customer’s expectations and needs
• Keep customers updated on orders and deliveries
• Monitor quotes won /lost
• Monitor customer orders and deliveries
• Assistant with stores/deliveries as and when required
• Stay updated with product knowledge and branch costs and targets
• Adhere to health, safety and environment rules and regulations
• Any other reasonable duties which may arise

Please note the above list is not intended to capture every detail of your role but the main areas of responsibility:
Person Specification
The following criteria will be used in the selection process. Only those applicants who meet the essential criteria will be shortlisted for interview. The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria.
Essential

• Previous customer facing experience, in a trade environment preferably
• Must be extremely customer focused and results driven
• Flexible approach to work
• Full clean valid driver’s license

Desirable

• Sales experience and/ or product knowledge in the heating and plumbing industry/Bathroom and Sanitary industry
• Forklift experience
• Forklift licence

Additional Information:
Interested applicants should send their CV and a cover letter clearly outlining how they meet the requirements of the role through this website.
Company Values:
All our people are encouraged to live and breathe our core values, which means taking care of and being responsible for the safety, health and wellbeing of their colleagues and working together to provide exceptional service to our customers. It also means being part of a culture in which we nurture potential so that of others can be fully reached. We achieve this by always treating everyone with fairness and respect whilst working to have a positive impact on the communities we serve.
Heat Merchants Group is an Equal Opportunity Employer
Job Types: Full-time, Permanent
Additional pay:

• Performance bonus

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay
• Store discount
• Wellness program

Schedule:

• 8 hour shift

Application question(s):

• Have you any knowledge or exposure to the trade industry?

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person
Application deadline: 31/10/2024
Reference ID: HM/MGAR/TCS