Permanent, full-time

JOB PURPOSE

JOB DESCRIPTION

• Engage with visitors to support their needs and offer suggestions to enhance their holiday experience with particular reference to the Fáilte Ireland brands.
• Create itineraries for tourists offering suggestions on things to see and do locally and around Ireland; encouraging visitors to provide feedback through visitor comment forms, surveys, Discover Ireland and Visit Dublin websites, etc.
• Maintain and replenish up to date supplies of tourist brochures, maps and other printed information and ensure they are well presented.
• Respond to enquiries promptly and courteously providing timely and accurate information, utilising and referring visitors to discoverireland.ie, visitdublin.com and distributing the Fáilte Ireland map guides.
• Communicate effectively with all internal and external customers including visitors and the tourism trade.
• Act as first point of contact for visitor queries and direct local queries regarding developmental opportunities from the tourism trade.
• Adhere to Fáilte Ireland policies and procedures, as outlined in the Visitor Engagement Handbook.
• Attend regular team meetings and provide updates from local TIC in agreed format.

• Provide support to Senior Travel Advisors and the Visitor Engagement Officer, as required.
• Ensure all information is up to date, accurate and complete, including information provision and proof reading of literature, maps etc.
• Attend other TIC locations for training or to provide leave cover, as required from time to time.
• Source and provide local tourist information for the organisation and produce information and events listings.
• Support the Visitor Engagement teams project work as required, including the tourist information kiosks, the community programme and the Champions programme.
• Assist in rejuvenating and maintaining the TIC to ensure that it is user friendly, visually stimulating, and relevant to the needs of the visitor. • Produce accurate weekly statistical information reporting to central database around activity.
• Conduct regular stock on hand reports as required. Adhere to General Data Protection Regulations in line with Fáilte Ireland policy.
• Monitor Health and Safety in the office and report in line with Fáilte Ireland policy.

PERSON SPECIFICATION

• Knowledge of the tourism sector in Ireland
• Evidence of strong communication and interpersonal skills with the ability to communicate effectively both orally and in writing
• Strong proficiency in IT systems

• A comprehensive knowledge of the local geography and local and national tourist attractions
• A proficiency in Microsoft e.g. Teams, Outlook, Excel & Word
• That you are an articulate communicator with strong interpersonal skills
• A minimum of 6 months experience working in a customer facing role

• A professional qualification (minimum Level 6 under the QQI Framework) in a related discipline is essential

• Experience in the tourism sector would be an advantage

• Communicating Effectively
• Teamwork
• Flexibility
• Inspire and Engage

HOW TO APPLY

SALARY, KEY BENEFITS & LOCATION

• This role will be filled in line with Public Pay Policy at Point 1 of the relevant Salary Scale unless the successful candidate is appointed from an existing public sector role.

• 3 Palace Street, Barnardo Square, Dublin 2, D02 T277

• 14 O’Connell Street, Dublin 1, D01 WP59

• Please note that this is a Tourist Information Centre based role. There is a requirement for the post holder to cover two Tourist Information Centre locations. Although Barnardo Square will be the main office location, flexibility would be essential to cover O’Connell Street Tourist Information Centre as required.

Vacancy ID :

003182

Close Date :

21-Oct-2024