Ireland Job Openings

Uisce Éireann

Workflow Positions – G Grade Panel

Dublin

FULL TIME

October 24, 2024

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.
Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.
So, we’re passionate about helping our people to do the best work of their lives, to enable them to make a positive difference to communities all over Ireland. Our aim is to attract and develop talented and skilled people with diverse backgrounds and an evolving range of expertise and insight. We believe that such a strong workforce will help us achieve our goals and allow us to continue investing in, and advancing, Ireland’s water services.

The Role:
The Workflow Management function within Uisce Éireann is responsible for the efficient bundling and progression of Work Orders for Uisce Éireann, Local Authorities and Services Providers, managing escalated customer complaints, management of transactional activities relating to network operations issues, supporting the development of relationships with key stakeholders, and providing reports and data for activities carried out within the function.
Applications are invited, from suitably skilled and qualified candidates, for consideration for a number of roles in the department, which may include:

Network Operations Officer
Work Initiation & Bundling Officer
Workflow Progression Officer

. Knowledge, Skills and Experience:

Minimum 1 year of experience working within a complex organisation, preferably in the water/utility/regulated industry sector or customer contact/call centre
Third level qualification in a relevant field or equivalent
Experience in managing large amounts of information/data from multiple sources
Experience in influencing others through the use of data
Excellent verbal and written communication skills with an ability to translate technical issues for non-technical audiences
Experience of using a work management system such as Maximo or GIS is desirable
Experience of:
Working in a constantly changing environment
Developing cross-functional relationships with the business to accomplish objectives
Anticipating and solving problems
Driving continuous process improvements – identifying opportunities, generating ideas, and recommending and implementing solutions
Computer literate with experience using Microsoft Office software (Office, Word, Excel, and Outlook), and Share Point
Ability to:
- Develop relationships to accomplish team goals
- Manage own work
- Set high standards for self and others

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further .

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.

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