As an IT Service Desk Specialist at Gong, you will be pivotal in providing comprehensive IT support, ensuring seamless operations for both our Ramat Gan office and remote employees across Israel. If you thrive on ownership, collaboration, and solving technical challenges in a dynamic environment, this role offers a unique opportunity to make a significant impact.
As an IT Service Desk Specialist, you will:

• Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, ensuring quick resolution for login, application, performance, and connectivity challenges.
• Take ownership of incidents from start to finish, providing timely updates and effective communication with users, management, and team members.
• Respond to and resolve incidents and service requests, ensuring user satisfaction and minimal disruption to daily operations.
• Maintain and improve our knowledge base by creating detailed documentation for recurring issues and resolutions.
• Troubleshoot and escalate office-related issues such as A/V, printers, and network connectivity when necessary.
• Lead the onboarding process by deploying hardware, managing system access, and providing essential IT training for new employees.
• Manage user access and permissions during key employee lifecycle events such as onboarding and offboarding.
• Work independently to prioritize and track your tasks, ensuring minimal supervision is required.

You should apply if you have:

• 4+ years of experience in IT support or a similar role, with a track record of successfully managing and resolving technical issues.
• Proven expertise in troubleshooting both Windows and mac OS environments.
• Experience in administering common Saa S tools like Okta, Zoom, Slack, Office 365, and Google Workspace.
• Strong knowledge of networking equipment and internet protocols, including TCP/IP, DNS, and DHCP.
• Familiarity with Mobile Device Management (MDM) solutions, particularly JAMF, is a plus.
• Excellent communication, interpersonal, and customer service skills, with a patient, empathetic, and professional approach.
• Proven experience supporting a remote workforce, ensuring smooth technical operations regardless of location.
• The ability to manage and prioritize multiple ongoing incidents and requests effectively.
• Availability for a full-time on-site position in Ramat Gan.

What makes Engineering at Gong unique?
Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.”
If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gangster in you!
About us
Gong transforms revenue organizations by driving business efficiency, revenue growth, and improved decision-making. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand, and act on all customer interactions in a single, integrated platform. Thousands of companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently.
Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.
If these considerations are important to you when choosing a work place, we'd love to see you with us.
To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.