ORGANISATION: HIAS Israel
TITLE: Refugee Program Associate
SUPERVISOR: Israel Program Manager
LOCATION: Tel Aviv, Israel
HIAS is the global Jewish non-profit that protects refugees whose lives are in danger for being who they are. We help refugees rebuild their lives and advocate that all displaced people are treated with dignity. The HIAS Austria office as the Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department. The RSC Austria also operates a small sub-office in Tel Aviv, Israel to process refugees for resettlement to the US.
Purpose of the role:
Responsible for working in a team to ensure all refugee processing activities from pre-screening to departure are completed.
Primary Responsibilities

• Schedule and conduct necessary appointment for refugee processing, including updating the shared calendar
• Conduct one-on-one interviews with applicants to gather basic applicant biographical information, case work and updating START as necessary, mostly with the aid of an interpreter
• Conduct Quality Checks - document verification checks, request missing documents and track receipt, following-up as required until the required documents have been received
• Responsible for sourcing and booking fit-for-purposes rooms and workspace when necessary and ensure all supplies are acquired prior to off-site activities
• Ensure that refugees are able to attend all scheduled interviews and honor departure arrangements by
  • Ensuring that refugees are informed about scheduled interview and departure arrangements in good time, updating all relevant systems and contacts
  • Facilitating necessary documentation with government authorities (exit permissions and other formalities as required)
  • Organizing ground transportation
  • Escorting refugees to the airport for final departure; providing necessary assistance at the airport if required
• Liaise with UNHCR, government authorities and other external organizations as necessary
• Communicate with applicants about decisions including providing counseling for Request for Review (RFR) process
• Create travel packets for departing refugees according to IOM and RSC guidelines
• Coordinate with the Ministry of Interior regarding flight confirmations and necessary accommodations for departures refugees to the United States
• Attend work-related trainings and contribute to team meetings, face-to-face or remotely
• Any other tasks as assigned by Israel Program Manager

Key skills and attributes

• Fluency in English (written and verbal), in particular the ability to quickly write and edit documents
• Fluency in Hebrew is an advantage
• Fluency in Tigrinya or Arabic is an advantage
• Strong attention to detail – able to remain focused and produce quality work, even under pressure
• Strong analytical skills
• Ability to maintain control of the interview and to sensitively ask questions to elicit information
• Maturity, professionalism and sensitivity to manage sometimes difficult or traumatized applicants
• A flexible, mature and professional attitude to work
• Highly organized and able to manage multiple, conflicting priorities
• Proven interpersonal skills and cross-cultural sensitivity
• Confident working with databases to access and enter information
• Has the discretion and experience to represent the office internally and externally
• Ability to use Excel to analyze, present and track information
• Ability to work independently and produce consistently high quality work
• Required to undertake travel within Israel as needed

This position is 100% in office and remote work is not possible
All applicants should have the legal right to live and work in Israel without additional support/employer sponsorship
This position is subject to the availability of donor funds
DISCLAIMER
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.
HIRING PROCESS
We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:
Step 1: Submit your application!
Step 2: Phone screen with a Human Resources staff person.
Step 3: Interview with the hiring manager.
Step 4: Interview with a panel of HIAS employees.
Step 5: Reference check.
Step 6: Start your professional journey with HIAS!
Note: Some of our hiring processes may vary, and not all candidates will advance to each step.
ABOUT US
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.
VISION
HIAS stands for a world in which refugees find welcome, safety and opportunity.
MISSION
Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.
VALUES
Welcome • Acogimiento • Hospitalité • ????? ?????? (Hachnasat Orchim)
We Welcome the Stranger
Justice • Justicia • Justice • ??? (Tzedek)
We Pursue Justice
Empathy • Empatía • Empathie • ??? (Chesed)
We Approach our Clients with Empathy
Partnership • Compañerismo • Coopération • ?????? (Chevruta)
We Believe in Changing the World through Partnership
Courage • Coraje • Courage • ???? (Ometz)
We Act with Courage to Build a Better World
Resilience • Resiliencia • Résilience • ??? (Ruach)
We Adapt and Thrive, Continuously Demonstrating our Resilience
DIVERSITY
HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.