Customer Service and Shipping Team Leader

Functional area: Customer Service

Country: Italy

City: Torino / TO

Company name: ABAC Aria Compressa S.r.l

Date of posting: Nov 20, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Welcome to the fascinating world of supply chain! The Distribution Center in Torino (TDC) is our main logistics hub for piston and screw compressors, dryers, accessories and tools Our team provides services to the Professional Air and Industrial Air division within the Compressor Technique business area. Exceeding customers’ expectations with first-class supply chain solutions is our mission to facilitate profitable and sustainable growth to the business.

Our Distribution Center offers great local and international experiences in a fast-moving environment connected to all roles in the organization. As such, you get excellent opportunities to develop your professional career with us. We are looking forward to welcoming you onboard of our journey!


What does the role look like?
We have a vacant position for a Customer Service and Shipping Team Leader who will drive our team's continued successes and enhance the customer satisfaction. This role is suitable for someone who thrives on mentoring and motivating a team of professionals, and excels in fostering engagement in every customer interaction.


Together with your team of dedicated customer service representatives, you will actively monitor all open orders and take decisive actions to keep them on track. No matter the challenge, you ensure that our initial delivery promises are fulfilled. Cross-team collaboration and solving escalated inquiries will be part of your daily routine.


Furthermore, you seek for customer feedback and take initiatives to continuously improve the customer satisfaction. You collaborate with our customers to optimize the end-to-end experience through an optimal service and cost efficiency. The Customer Service and Shipping Team Leader is also the driving force to monitor and improve the customer service KPI’s like total throughput time and net promotor score. You ensure that any customer claim is properly handled within a shortest possible timeframe.


What we expect from you?
We are looking for someone with a customer oriented focus, excellent communication and interpersonal skills, and a knack for structural problem-solving. You are stress-resistant and capable to manage multiple tasks in a fast-paced yet inclusive environment. As a coach, you are comfortable with a high level of autonomy and know how to inspire and lead a team to successes. You are a reference in boosting performance while upholding our core values of interaction, innovation, and commitment.


The ideal candidate has a profound knowledge of SAP, and masters English well in an international context we are operating in. The Customer Service and Shipping Team Leader will report to the General Manager and is part of the distribution centre’s management team.


About us
Atlas Copco Group is a global industrial company based in Stockholm (Sweden) with almost 55,000 passionate employees and customers in more than 180 countries. Our industrial ideas empower our customers to grow and drive society forward. This is how we create a better tomorrow, with respect for people, profit and planet. Our market-leading compressors, vacuum solutions, generators, pumps, power tools and assembly systems can be found everywhere across the world in all industries.

You will join an enthusiastic and committed team in which there are plenty of opportunities for professional and personal development. Ever wondered what it is like to work at Atlas Copco Group? Check out the culture talks and find out what company culture means to our colleagues: https://www.atlascopcogroup.com/en/careers/our-culture

This is where it begins. Join us at the Home of Industrial Ideas.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.