Your Role

• You’ll manage a diverse portfolio of Italian, English, and German-speaking customers, ranging from low-touch to high-touch accounts.
• You build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their life-cycle journey with Shiftmove.
• You leverage data and monitor relevant customer metrics to effectively drive successful adoption and retention.
• You identify upsell opportunities and develop actionable expansion plans in close collaboration with our Account Managers.
• You act as the voice of the customer, helping to translate their needs into product requirements.
• You support onboarding, training sessions, and webinars for our Italian customers.

Your Profile

• Proven track record in B2B customer success, ideally in a Saa S company.
• You embody a customer-first attitude, with demonstrated experience managing customers of varying sizes.
• Strong communication skills, with the ability to transform customer conversations into business-driven relationships while prioritizing customer goals.
• Ability and drive to identify upsell opportunities and develop actionable plans for expansion.
• Analytical mindset paired with a strong sense of accountability and ownership.
• High emotional intelligence (empathy, self-awareness, internal motivation, social skills).
• Fluent in Italian, German, and English (minimum C1 level).

Our Offer

• Impact: You and your team play a crucial role in the success of our business by keeping our customers engaged and satisfied, ensuring they continue to see value in our solutions.
• Culture: You will join a highly collaborative and supportive team with a positive and driven culture
• Sustainable growth: We are almost a €50m+ ARR company and growing! We do this in a very sustainable way and with a lot of substance backed by one of the leading technology and software-focused private equity firms.
• Health & Wellbeing: A strong sense of healthy work-life balance. 1 mental health day and access to Nilo.health platform if you could use a session with a psychologist or coach
• Learning & Development: An annual professional development budget of 2k EUR
• Remote setup: You can work from all over Germany or Italy, we have our HQ in Berlin and meet once per quarter for team onsites.
• Workation: up to 12 weeks of remote work from any country or continent you want!