REQUIREMENTS

• 3+ years' experience in the role
• University Degree in IT Field
• Knowledge of ITIL Foundation and Practitioner processes (Information Technology Infrastructure Library)
• Knowledge of the standards, technology, tools, procedures, HW/SW and services in use for IT service delivery, Azure, Sharepoint, Power Automate, Power BI, Cloud System
• M365 skills (Advanced level)
• Fluent English both verbal and written (level C1 – Advanced)
• Fluent Italian both verbal and written (level C2 – Advanced)

• Understanding of the purpose and content of Service Level Agreements entered into with third parties
• Ability to manage, inspire and motivate people in line with DHL Leadership Attributes
• Customer orientation
• Effective communication and relationship management
• Curiosity and listening skills
• Analytical thinking and ability to synthesize
• Organization and planning
• Teamwork, flexibility and adaptability

WHAT’S NEXT?

• Apply now and upload your CV online and complete the profile and pre-screening questions.
• If your CV has been shortlisted you will receive an invitation to conduct a further step and then our HR Team will contact you to provide details.

MORE INFORMATION

• Workplace: Innovation Campus, Peschiera Borromeo (MI)
• Working time:Full-time
• Report to:Head of IT Service Management & Standards
• Employment contract: permanent
• Remuneration package: commensurate with experience level