Introduction
As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your Role and Responsibilities
We are seeking a Salesforce Solution Architect with mid-level experience to join our Salesforce Practice in Italy. The ideal candidate will be responsible for designing and implementing Salesforce solutions that align with business requirements and optimize platform capabilities. As a Solution Architect, you will collaborate closely with stakeholders, developers, and administrators to ensure that the Salesforce solutions are scalable, secure, and provide the best value to the organization.

Key Responsibilities:

• Solution Design & Architecture:
  
  • Design end-to-end Salesforce solutions based on business needs, aligning with best practices, scalability, and integration standards.
    
  • Analyze complex business processes and translate them into technical solutions, focusing on Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.
    
  • Ensure that the Salesforce architecture adheres to compliance and security standards.
    
• Collaboration & Stakeholder Engagement:
  
  • Partner with business stakeholders to gather and define detailed functional requirements.
    
  • Collaborate with Salesforce developers, administrators, and other team members to create seamless integrations with third-party systems.
    
  • Facilitate workshops and discussions to gather input and provide architectural guidance.
    
• Technical Leadership:
  
  • Provide technical leadership and oversight during the development and implementation phases.
    
  • Develop architectural artifacts, including solution diagrams, data models, and integration designs.
    
  • Lead the adoption of new Salesforce features and capabilities, continuously improving platform use and optimization.
    
• Governance & Best Practices:
  
  • Define and enforce governance and best practices around Salesforce development and customization, ensuring high-quality deliverables.
    
  • Review and ensure the quality of code, configuration, and other technical deliverables.
    
  • Manage and maintain the Salesforce roadmap and ensure alignment with long-term business goals.
    
• Performance & Scalability:
  
  • Analyze system performance and scalability, identifying bottlenecks and areas of improvement.
    
  • Troubleshoot and resolve issues related to Salesforce platform, integrations, and data.
    

Qualifications:

• Experience:
  
  • 4+ years of hands-on experience with Salesforce as a Solution Architect, or similar roles.
    
  • Proven track record of designing scalable Salesforce solutions across multiple Salesforce clouds.
    
  • Strong knowledge of Salesforce architecture, including Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud.
    
  • Experience with Salesforce integrations, including REST/SOAP APIs, middleware solutions, and external applications.
    
• Technical Skills:
  
  • Proficiency in Salesforce customization using APEX, Lightning Components, Visualforce, and declarative tools (e.g., Flow, Process Builder).
    
  • Understanding of Salesforce security, user management, and governance.
    
  • Strong knowledge of data modeling and data management in Salesforce, including ETL processes and tools.
    
• Certifications (Preferred):
  
  • Salesforce Certified Application Architect or System Architect.
    
  • Salesforce Certified Technical Architect (CTA) (optional but a plus).
    
  • Salesforce Administrator, Developer, or other relevant Salesforce certifications.
    
• Soft Skills:
  
  • Excellent communication and presentation skills with the ability to translate complex technical concepts to non-technical stakeholders.
    
  • Strong problem-solving abilities and attention to detail.
    
  • A collaborative team player with a proactive approach to problem-solving and a passion for continuous learning.
    

Required Technical and Professional Expertise
Salesforce Development
Salesforce Architecture Design

Preferred Technical and Professional Expertise
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About Business Unit IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.