Japan Job Openings
Wipro Limited
First Line Manager (FLM)
September 12, 2024
- Yokohama, Japan
- DOP
- 3107654
Job Description
Job Roles:
-
Experience in monitoring schedule adherence of the associates and advise the leadership team of issues negatively impacting service levels - Operational floor management experience, monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production
- Experience in transaction monitoring, identifying improvement areas, preparing and ensuring adherence to development plan, coaching and feedback skills, mentoring skills
- help build QA audit mechanism
- Provide reports and identfy training needs based on Quality audit scores
- Good communication skills to assist support teams in resolving any queries that impacts timely and accurate order/contract magnement activities
- Fair understanding of customer support, excellent knowledge of the end to end process flow
- Ability to plan, prioritize, organize and communicate with client
Managing team and client
Must have skills and Education:
2-3 year prior experience in Business Process Outsourcing environment or comparable service/process mgmt environment
Order Management experience is preferred
Technical skills
- Basic Understanding of Order Management process , Quotes
- SAP Knowledge
Graduate
Japanese native
Order Management-Level 1
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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