Location: Japan – Tana, Chuo-ku, Sagamihara, Kanagawa

Description:
Manages all aspects of a warehouse operation to provide excellent customer service. This position impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, and Part Quality.
Responsibilities:
Operations Management

• Promotes a Safe Work Environment with year over year safety (RIF) improvement
• Prepares annual budget and manage department’s profitability
• Reviews performance against forecasts and plan targets
• Monitoring staff performance and developing staff potentials
• Implements proactive measures to maximize service availability and minimize the impact of service outages

Commercial Operations

• Manages and directs a team to achieve turnaround standards for response to inquiries, order processing, billing, shipping, and letter of credit negotiation.
• Ensures delivery of support meets defined standards of operational effectiveness and efficiency.
• Plans and implements service improvement initiatives.

Warehouse / Logistics Operations

• Manages and provides leadership for the warehouse team to meet turnaround standards for receiving, picking, packing, and shipping.
• Monitors inventory and shipping accuracy using Bin Denial, cycle count, and customer claims statistics.
• Monitors warehouse productivity.

Typical Profile:

• At least 7-10 years relevant experience
• Knowledge of the IT WMS system is mandatory
• Requires W/H operation and people management experience
• English skill is mandatory

Contact: Hiro.Nakamura@neovialogistics.com