>>>Winter 2024-2025 Seasonal Position


Are you passionate about people? Do you have a can-do attitude? Want to be a part of a great team? Then the Ski Japan.com Guest Services Team is perfect for you!


We are seeking friendly, charming, efficient and smiley English and bilingual speaking staff (preferred, but not essential) to work within our Guest Services Team in Niseko. You must have exceptional customer service skills with passion for dealing with people.


POSITION
Guest Services Representative


KEY RESPONSIBILITIES

• Being a presence at the reception
• Meeting/greeting guests
• Organizing guest check ins/check outs
• Answering telephones, email and in house guest inquiries
• Booking tours/taxi's and activities
• Providing guests with key local information & assistance
• Being a reliable local contact for guest during their stay
Helping out with additional tasks when required

PREFERRED EXPERIENCE/ TRAINING
One of below experience helps our team

• Personal customer service experience (Face to Face)
• Travel/tourism experience
• Cash/Credit card processing experience
• Office/Administration experience
• Reservations experience
• Previous Front Desk/Guest Services/Concierge experience
• Previous driving experience
Ski or snowboard experience

PERSONAL ATTRIBUTES REQUIRED

• Energetic, confident, can- do attitude
• Friendly personality, can be a team member with manager
Flexible with irregular work hours

LANGUAGE

• Needs to be English speaker, Business level or higher

ADVANTAGES FOR THIS POSITION
Not all team members are necessary for below, but great to have few of them

• Japanese conversational speaker
• International Driving Permit or Japanese driver's license holder

VISA
Working Holiday Visa required for this position.

REMUNERATION PACKAGE
Hourly rates will be discussed at interview

• Staff accommodation available
• Grand Hirafu/Hanazono Lift pass using SJ corporate discount (refundable upon completion of contract and with a clean disciplinary record)

EMPLOYMENT DATES

• 25th November 2024 – 31st March 2025 (Full Season)
• 25th November 2024 – 28th February 2025 (Short-Term)

As with any seasonal work, hours and dates of work are snow and customer dependent. Please understand that you are required to be flexible with work dates and hours.
Start date and end date can be discussed at interview. We can be flexible.


WORKING HOURS:
Full time, 5 x days per week
You will be contracted to work an average of 40 hours per week throughout the winter, though this will be higher in peak season (late-Dec to mid-Feb) and lower during quiet times.