Start date: July 2023 (flexible)


The Role


Main responsibilities include, but are not limited to the following:

• Handling bookings for winter services such as lift tickets, ski/snowboard lessons, equipment rental, airport transfers etc. via email, phone and in-house Guests.
  
• Handling restaurant bookings and other general enquiries from Guests.
• Checking bookings in the systems to ensure all details are accurate.
• Assist in training the winter Concierge team.
• Proactively contacting Guests to ensure Concierge bookings are made early and issues of availability are avoided.
• Assisting Front Desk, Bell, Restaurant Front of House and Housekeeping when necessary.

Knowledge and Skill Requirements

• Previous experience and success in the travel or hospitality industry in a telephone based or face to face sales and service role (preferred).
• Professional, courteous and friendly telephone manner that supports the creation of positive impressions with all callers.
• Well-developed written communication skills that facilitate clear and accurate responses to enquiries.
• Able to work as part of a team in order to effectively share and complete tasks and provide service coverage where required.
  
• Demonstrates high levels of accuracy to ensure Concierge services are booked correctly and that all relevant guest information is collected.
  
• Able to prioritise and organise work to achieve objectives and deadlines.
• Computer operating skills - Microsoft Office Suite (essential) with reservations systems experience (preferred).
• English is a must, and the ability to speak a second language (Chinese or Japanese) is a plus.

Employment Package Details
Employment Status: Ongoing contract with visa sponsorship available

Contract Value: ¥3,400,000 to ¥3,700,000
(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)
Location: Niseko, Hokkaido, Japan
Working Hours:

• Average 40 hours per week (shift times vary by season)
• 120 days off per year
• Sick leave: 5 days
• Annual paid leave: 10days (after 6 months of employment)

Benefits

• Flexi-time system with paid overtime
• Health, social, and employment insurance
• Visa sponsorship
• Staff accommodation available
• Grand Hirafu season pass available at a discounted rate
• Free ski or snowboard lessons (availability dependent)
• Discounts on HTM services and businesses
• Access to language and work relevant training subsidy

仕事内容

以下が主なお仕事になりますが、これらに限定されません。

• お客様からのお問合せ対応
• レストラン予約対応
• リフトチケット手配
• スキーとスノーボードレッスン手配
• 送迎手配
• 必要に応じてフロントデスク、ベル、スキーバレーのアシスト業務

応募資格

• 接客サービスに情熱を持って取り組める方
• ホスピタリティー経験者優遇
• 仕事に対し、プロフェッショナルな姿勢で取り組む方
• コミュニケーション力が高い方
• 周りと協力して業務に取り組む方
• 英語が堪能な方
• その他の言語が出来る方優遇

雇用形態
・正社員（試用期間あり）


雇用期間
・定めなし


勤務時間

• 週40時間程度、週休2日
• 年間休日120日
• 傷病休暇5日
• 入社から6ヶ月経過後の年次有給休暇10日

給与

• 年俸340万～370万円

(上記年棒を14分割し、毎月の給与と年2回の賞与に分けて支給)


勤務地
・北海道ニセコエリア


待遇

• 社会保険完備
• 社員寮あり（有料）
• 冬季リフト券あり
• 無料スキー・スノーボードグループレッスン（空き状況による）
• スキー・スノーボードレンタル割引制度
• 学習支援プログラム有り

勤務開始日：応相談


ご応募の際には写真付き履歴書を添付ください。