JAPAC wide project! WFH in place

Service Now management role

募集要項

Key Responsibilities:

• Manage JAPAC Service Desk operations and ensure SLA compliance.
• Lead ITSM process improvements and identify efficiency opportunities.
• Oversee regional desks in Japan, China, and the Philippines.
• Act as the entry point for JAPAC projects and resolve escalations.
• Create reports/dashboards and participate in regional/global meetings.
• Ensure compliance with Incident, Request, and Knowledge Management processes.

応募必要条件

スキル・資格

Requirements:

• Strong English and Japanese communication skills; Mandarin is a plus.
• 3-5 years of Service Desk management experience.
• Knowledge of ITIL best practices (certification preferred) and Service Now.
• Ability to work independently and thrive in a fast-paced environment.

勤務地

• 東京都 23区

労働条件

雇用形態契約給与550万円 ~ 900万円

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