Kuwait Job Openings
Dar Al Shifa Hospital
Call Center Agent
August 25, 2024
Purpose and Scope of the Job:
Under the direct supervision, the call center agent answers phone calls, takes down messages, schedule appointments and performs miscellaneous duties as related to his job.
Main Duties and Responsibilities/Performance Standards:
Education: Diploma or Bachelor Degree in any course with medical background
Experience: 1-year experience directly related to the duties and responsibilities specified.
Licensure: Not Applicable
Language: High proficiency in Arabic and Operational English Languages.
Computer Proficiency: Computer literacy
Performance Competencies:
Other Preferences:
Under the direct supervision, the call center agent answers phone calls, takes down messages, schedule appointments and performs miscellaneous duties as related to his job.
Main Duties and Responsibilities/Performance Standards:
- Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call
- Route all calls to and from the call center.
- Routinely checks the queue to monitor calls holding
- Route all calls appropriately
- Appointment confirmation
- Booking appointments for all doctors and other services
- Distribute change of physician schedule information; appropriately document the change
- and re-schedule patients as indicated
- Monitoring all schedules for errors or overbooking
- Call or send SMS to patients that have missed their appointment
- Out bound tasks (survey, follow up, EDD, Etc…)
- Keep a record of the number of patients rescheduled for each doctor
- Attend and participates in development programs
- Participates in workshops and programs
- Maintain certification where applicable and continue to improve skills
- Review doctor’s clinic cancellation and reschedule all appointments
- Cross train to other positions as needed
- Ensures quality and patient safety practices are followed
- Provides or promotes patient and family-centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Education: Diploma or Bachelor Degree in any course with medical background
Experience: 1-year experience directly related to the duties and responsibilities specified.
Licensure: Not Applicable
Language: High proficiency in Arabic and Operational English Languages.
Computer Proficiency: Computer literacy
Performance Competencies:
- Strong communication, listening and interpersonal skills.
- Ability to interact, communicate and be helpful with people, often in stressful situations.
- Skill in the use of personal computers and related software applications.
- Ability to analyze and solve problems.
- High skills in public relations and customer service
- Patients, Visitors.
Other Preferences:
- Preferably Bilingual
- Local candidates with valid and transferable visa in Kuwait
New Job Alerts
Axios International
Physiotherapist (Kuwait)
Kuwait City
FULL TIME
November 19, 2024
View Job Description
MSD
Sales Lead Pharma Lines, Kuwait and Bahrain
As Sālimīyah
FULL TIME
November 19, 2024
View Job Description
Looking for similar job?
Visa Answer
Sales Tele caller Female Only
Kuwait City
FULL TIME
August 28, 2024
View Job DescriptionInternational Group Of Aamina
Call center representative
Kuwait City
FULL TIME
August 14, 2024
View Job DescriptionNew Job Alerts
Axios International
Physiotherapist (Kuwait)
Kuwait City
FULL TIME
November 19, 2024
View Job Description
MSD
Sales Lead Pharma Lines, Kuwait and Bahrain
As Sālimīyah
FULL TIME
November 19, 2024
View Job Description