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Ce qui vous attend

Are you eager to join an international team dedicated to the development of a novel Pan-European business branch in embedded insurance? Do you have an entrepreneurial spirit? Do you have a strong expertise you can bring to the table? Baloise invites you to join in this innovative and thrilling adventure!
At Baloise we play the agility card to the full and actively encourage cooperation. Collaboration is a fundamental requirement for customer-centricity, agility, efficiency, and results achievement.
Our department focuses on providing harmonized insurance solutions for the embedded insurance market integrating into day-to-day sales or sharing services, closing the insurance gap to make customers’ life easier.
You will play a major role in our embedded insurance project by overseeing the entire claims processes for the department, ensuring smooth, optimized, and compliant operations as rigorous claims management is key to our competitivity!
You will work within the international team – composed of different experts – dedicated to the launch of this new business, in a start-up and agile mode. We expect from you that by nature you think out of the box, you like to challenge dead ends and where necessary find solutions to break down walls.
You will report to the Head of the International Non-Life department.
To this end, we are looking for a Claims Auditor
Remote freelance contract / Local unlimited contract


Your main missions will be to:

• Coordinate claims processes with our partners
• Conduct onboarding, due diligence, and audit with third party administrators (TPAs) or our partners’ claims department.
• Monitor and oversight claim management in accordance with Baloise’s best practices on all major phases of claim handling including coverage, investigation, compensability, evaluation/reserving, recovery, and resolution.
• Collaborate with partners and our pricing and reporting actuaries on claims analyses (detect trends, watch impacts of product adjustments, track claims development, etc).
• Actively participate in optimizing and streamlining processes.
• Participate in the evaluation of opening reserves guidelines.
• Validate claims payments when necessary.
• Provide monthly KPIs in collaboration with our actuaries, participate in dashboard preparation.

Ce que nous attendons

• Prior experience of several years in a similar role is highly desirable.
• You have a solid understanding of insurance policies, coverage provisions, and claims processes.
• You are a strong communicator as you will be interacting with internal stakeholders and external partners.
• You are fluent in English, ideally German as well. Any other language is a plus.
• You are familiar with various types of insurance, such as property, casualty, motor, and liability, as well as relevant laws and regulations – international experience is a definite plus.
• You have strong analytical abilities to assess claims data, identify trends, and make informed decisions. You can analyze complex claims scenarios.
• Customer orientation, professional rigor, critical thinking, and proactivity is expected as well as
• Agility and pragmatism in a complex and changing environment.
• Occasional business trips to Luxembourg if working in a freelance framework.

Pour en savoir plus sur notre entreprise et ses avantages, consultez https://careers.baloise.com/fr_FR/careers/Job Detail?job Id=17745