Luxembourg Job Openings

ING
Customer Journey Expert – Insurance Product Specialist (Delivery)
Findel
FULL TIME
November 3, 2024
- Participate in the development and implementation of the insurance product strategy and relevant insurance regulations
- Organize the steering of the insurance activities for the bank
- Collaborate with diverse stakeholders throughout the organisation in order to ensure that the products are in line with the strategy of the bank and relevant regulations, including the responsibilities as a distributor
- Undertake data analysis and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
- Optimize processes in a customer friendly way to maximize customer and business value.
- Truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
- Can be involved in resolving customer complaints & incidents.
- Apply expert distribution knowledge to develop new and improve current distribution practices that set market standards.
- Could be external speaker and contribute to industry knowledge.
- Ability to manage a very diverse set of stakeholders with very different priorities.
- Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
- Having excellent communication and collaboration abilities.
- Knowing what is going on with the customer, put himself/ herself in customers’ shoes, assess the wishes and needs of customers and anticipate on this.
- Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.
- Strong knowledge of life-insurance products and insurance regulation
- Having good project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Ability to take initiatives to improve products, processes and channel policies – ensure that creative ideas are implemented.
- Master’s degree in Finance, Business Administration or a related field
- Relevant experience of minimum 5 years in the insurance business
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