Luxembourg Job Openings

infeurope S.A.

Customer Support for International Organisation

Bertrange

FULL TIME

October 1, 2024

Job Type(s): Permanent
Location(s): Luxembourg - Bertrange
Company Name: infeurope S.A.
For an International Organisation, infeurope is looking for a Customer Support staff member with strong communication skills.
Tasks and Responsibilities:
  • First point of contact for the international customers of a prestigious International Organisation
  • Providing general and subject-specific support to customers regarding patent applications and procedures, various forms and fees, online tools and services
  • Responsible for registration and processing of customer enquiries via phone, contact form and email
  • User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures
  • Customer data management and maintenance in various data management tools
Your Profile:
  • Fluency in German and English (French would also be an advantage)
  • Preferably previous experience in customer care or hospitality
  • Passionate about customer care and ability to work in a dynamic customer service environment
  • Ability to pick things up quickly and wants to learn new things
  • Customer focused with experience of managing complex enquiries
  • Excellent communication skills
  • Organisational and problem solving skills
  • Team player who enjoys working in a cross-functional, diverse and international team
Our Offer:
  • Outstanding reference in your CV of a renowned international organisation
  • Competitive salary
  • Permanent/Full time employment
  • Luxembourgish employment contract
  • Multicultural environment
  • 3-6 months of on-the-job training in various areas
  • Location: Bertrange (Atrium Business Park)
  • Hybrid working after the training phase
  • Occasional Business Travels
Please send your CV to jobs@infeurope.lu
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