Luxembourg Job Openings
infeurope S.A.
Customer Support for International Organisation
Bertrange
FULL TIME
October 1, 2024
Tasks and Responsibilities:
- First point of contact for the international customers of a prestigious International Organisation
- Providing general and subject-specific support to customers regarding patent applications and procedures, various forms and fees, online tools and services
- Responsible for registration and processing of customer enquiries via phone, contact form and email
- User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures
- Customer data management and maintenance in various data management tools
- Fluency in German and English (French would also be an advantage)
- Preferably previous experience in customer care or hospitality
- Passionate about customer care and ability to work in a dynamic customer service environment
- Ability to pick things up quickly and wants to learn new things
- Customer focused with experience of managing complex enquiries
- Excellent communication skills
- Organisational and problem solving skills
- Team player who enjoys working in a cross-functional, diverse and international team
- Outstanding reference in your CV of a renowned international organisation
- Competitive salary
- Permanent/Full time employment
- Luxembourgish employment contract
- Multicultural environment
- 3-6 months of on-the-job training in various areas
- Location: Bertrange (Atrium Business Park)
- Hybrid working after the training phase
- Occasional Business Travels
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