Luxembourg Job Openings
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Customer Service Officer - Belgian Market - NL/UK/FR -...
Luxembourg
August 6, 2024
You will be working in an international company located in 15 cities across the world providing wealth planning solutions for individuals and institutions
Recognized as the most professional firm in its sector, you will develop your technical knowledge, innovative solutions and become an expert in your field.
Our client fosters a culture of teamwork and innovation
About the offer
Permanent contract
Location : Luxembourg (Findel)
Top 3 Key competencies :
- Customer Service
- Excellent communication
- Fluent in Dutch, French & English
Sector: Finance
Values: Passion| Innovation | Respect | Integrity | Agility
Employees: Worldwide +600 | Luxembourg: + 350
Your missions
As Customer Service Officer, you will :
- Provide daily support to Partners, Clients and Sales colleagues;
- Handle daily workload in an accurate and timely manner meeting, exceeding where possible the Service Standards;
- Accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management;
- Proactively follow up and monitor all transactions and queries received from both internal and external parties;
- Manage risk within your area of responsibility including adherence to Corporate Policy on Compliance and Risk;
- Respect the planning established by your line manager in relation to business activities;
- Follow instructions and process information accurately and in a timely manner;
- Prioritize multiple tasks while remaining calm and positive under pressure; Maintain an on-going awareness of service, propose suggested improvement to your line manager and ensure quality improvements are made, as agreed.
Your ideal profile
- A first working experience within the Financial Sector would be ideal;
- You enjoy working in a challenging, fast paced environment and look for the opportunity to excel in all aspects of your role;
- Take personal pride in delivering high quality service to internal and external clients;
- Good communication skills: being able to build effective relationships and adapt communication style to the counterpart, always in a professional manner;
- Ability to listen to other opinions as well as being confident of your own and find balanced solutions;
- Be able and willing to look beyond the obvious and seek alternative solutions;
- Ability to work independently while keen to work as part of a team and assist colleagues;
- Willing to make the extra effort as required;
- Knowledge of Anti-Money Laundering regulations;
- Fluency in Dutch, French & English.
- Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
- Access to your test results to guide you to your best career choices
- Interview coaching session before the client meeting
- Consistent and fair recruitment process with respect, transparency and trust
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