Luxembourg Job Openings
State Street
Transfer Agent - Investor Services, Associate 2
Luxembourg
FULL TIME
August 21, 2024
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Answer to all phone calls and queries in the most accurate manner within the time frame given by our clients.
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Be prepared to achieve and strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer.
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Process data to produce reports and ad-hoc documents requested by internal and external parties.
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Acknowledge complaints received form external parties and resolve the matter within the legal timeframe.
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Propose updates of procedures and job aids to ensure the documents are kept up-to-date.
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Ensure awareness of and adherence to the key TA controls at all times.
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Actively participate in the training/coaching of junior team members to strengthen their knowledge and improve their daily organization.
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Participate in completion and implementation of projects as required.
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Participate in data review, including checking and sign-off during control process.
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Communicate relevant information as appropriate up and down the line and escalate where necessary.
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Comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
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University Degree - Business education or equivalent is an asset.
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2-3 years’ relevant working experience in Financial Services / Investor Services or Banking sector.
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Technical and product knowledge of the Transfer Agency business is required.
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Experience in a similar environment, management/supervisory capacity.
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Advanced computer skills (MS Office: Excel, Word, Power Point, Access and Outlook).
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Very good organizational skills in order to meet deadlines
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Ability to work under pressure, to work independently and as part of a team, under pressure while maintaining high accuracy and quality standards also with large work volumes/multiple demands from external parties or the management line.
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High accuracy and quality standards, analytical and process thinking skills.
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Proactive and able to work independently and as part of a team.
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A clear and analytical methodical approach to problem-solving; administrative and organizational skills; meet tight deadlines with initiative and team-oriented spirit.
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Client orientated.
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Fluent in English (written & oral).
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Other European Languages (German / French / Italian) considered advantageous.
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Adhere to existing procedures and controls in place and eager to learn.
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