Malaysia Job Openings

Language Talent Solution

Chat Support - Korean Speaker

Kuala Lumpur

FULL TIME

October 20, 2024

Designation: Chat Support - Korean Speaker
Location: Kuala Lumpur, Malaysia
Working hours: Rotational 24/7 shift, Monday - Sunday (5 days a week)
Salary: RM 8,200 - RM 8,800 (basic salary) + RM 1000 (allowance)
Qualifications:
  • Bachelor's Degree in any discipline with 0 - 1 year customer service experience.
  • Excellent command over Excellent communication skills and strong command over English & Korean language.
  • Excellent Customer Service Skills.
Responsibility:
  • Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and Korean language.
Job Types: Full-time, Permanent
Pay: RM8,200.00 - RM8,800.00 per month
Benefits:
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
Schedule:
  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift
Application Question(s):
  • Kindly state your notice period.
Education:
  • Bachelor's (Preferred)
Experience:
  • Customer service: 1 year (Preferred)
Language:
  • Korean (Required)
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