Malaysia Job Openings

Language Talent Solution

Customer Service Executive (Travel) - Korean Speaker

Petaling Jaya

FULL TIME

October 17, 2024

Designation: Customer Service Executive (Travel) - Korean Speaker
Location: Petaling Jaya, Selangor
Working hours: 8AM - 5PM, Monday - Sunday (5 days a week)
Salary: RM 8,500 (basics) + RM 400 KPI allowance
Qualifications:
  • At least holding an associate degree and/or expected graduate (documents required)
  • Required language(s): Korean (mother tongue) / English (business level)
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  • Good command of computer skills / Microsoft Office and typing must be fast both in Korean and English.
  • Able to work in Malaysia (Ara Damansara)
Responsibility:
  • Attending to user fronting and back-office processing works via online chat, support email, CS voice support, or tickets in relation to the following matters.
  • Handling pre online booking enquires, post online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
  • Checking booking status.
  • Payment or Refund Escalation.
  • App or web user guide and feature support.
  • Contacting vendors about customers’ inquiries
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM8,500.00 per month
Benefits:
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
Schedule:
  • Day shift
  • Fixed shift
Supplemental Pay:
  • Performance bonus
Education:
  • Bachelor's (Preferred)
Experience:
  • Customer Care Specialist: 1 year (Preferred)
Language:
  • Korean (Required)
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