Malaysia Job Openings

Transcosmos Malaysia Sdn Bhd

Live Chat Agent

FULL TIME

October 11, 2024

As a Customer Service Agent, your role involves quickly responding to customer inquiries via live chat and email, ensuring accurate information delivery and assistance with orders and products. You'll handle complaints effectively, maintaining professionalism and escalating complex issues for resolution, while continuously seeking opportunities for process improvement and meeting performance targets to ensure customer satisfaction.
  • To respond promptly to customer inquiries via live chat and email, providing accurate information and assistance regarding E-commerce products, orders, and services.
  • To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
  • To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
  • To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
  • To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
  • To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
  • To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
  • To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
  • To maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the company.
Requirements
  • Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
  • Have at least 6 months experience in customer service, preferably in call center industry.
  • Have excellent verbal and written communication.
  • Able to achieve typing speed of 40 wpm/ 100% accuracy or above.
  • Comfortable working in rotational shift and working days.
Employer questions Your application will include the following questions:
  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • How many years' experience do you have as a Customer Service Executive?
  • Do you have customer service experience?
  • What's your average typing speed?
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,500.00 - RM2,800.00 per month
Benefits:
  • Dental insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
Schedule:
  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Holidays
  • Night shift
  • Rotational shift
  • Weekend jobs
Supplemental Pay:
  • Attendance bonus
  • Overtime pay
  • Performance bonus
Application Question(s):
  • Have you worked with Transcosmos Malaysia before?
  • Have you attended any interview with Transcosmos?
Language:
  • English (Preferred)
  • Bahasa (Preferred)
New Job Alerts
SUSHI KING SDN BHD

Assistant Restaurant Manager (Sushi King Cenang Mall Langkawi)

Kuah

FULL TIME

November 10, 2024

View Job Description
Govean malaysia

Pembantu Jualan (Kemasukkan Segera)

Seremban

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

PEMBANTU PERUBATAN AMBULANS

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

Partnerships & Grants - Penolong Pengurus / Pegawai Kanan

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
Wildlife Conservation And Science (Malaysia) Bhd.

Senior Counter Wildlife Trafficking Officer

Rompin

FULL TIME

November 10, 2024

View Job Description
Looking for similar job?
The Pink Apparel Company

Tiktok/ Shopee LIVE Host + Content Creator

Sungai Besi

FULL TIME

October 10, 2024

View Job Description
Store N Go Sdn Bhd

Live Stream Host (Kluang)

Kluang

FULL TIME

October 9, 2024

View Job Description
DALAGA ABAYA SDN BHD

TIKTOK LIVE HOST

Kuala Lumpur

FULL TIME & PART TIME

October 9, 2024

View Job Description
IMAAN UNIVERSAL RESOURCES SDN BHD

PART TIME LIVE HOST

Setapak

FULL TIME & PART TIME & CONTRACT

October 9, 2024

View Job Description
DALAGA ABAYA SDN BHD

TikTok Live Host D'yana

Kuala Lumpur

FULL TIME

October 9, 2024

View Job Description
DESINCE SDN. BHD.

Live Stream Host (Morning Shift)

FULL TIME & PART TIME

October 10, 2024

View Job Description
See What’s New: Transcosmos Malaysia Sdn Bhd Job Opportunities
Transcosmos Malaysia Sdn Bhd

Customer Service Executive (Online Shopping Platform)

Kuala Lumpur

FULL TIME

November 7, 2024

View Job Description
Transcosmos Malaysia Sdn Bhd

Customer Service Associate -Thai Speaker (Technical)

Kuala Lumpur

FULL TIME

October 23, 2024

View Job Description
Transcosmos Malaysia Sdn Bhd

Customer Service Associate - Mandarin Speaker (Technical)

Kuala Lumpur

FULL TIME

October 23, 2024

View Job Description
Transcosmos Malaysia Sdn Bhd

Customer Service Executive

Kuala Lumpur

FULL TIME

October 18, 2024

View Job Description
Transcosmos Malaysia Sdn Bhd

Live Chat Agent (Permanent Position)

FULL TIME

October 17, 2024

View Job Description
View More Jobs by Transcosmos Malaysia Sdn Bhd
New Job Alerts
SUSHI KING SDN BHD

Assistant Restaurant Manager (Sushi King Cenang Mall Langkawi)

Kuah

FULL TIME

November 10, 2024

View Job Description
Govean malaysia

Pembantu Jualan (Kemasukkan Segera)

Seremban

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

PEMBANTU PERUBATAN AMBULANS

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
IBU PEJABAT BULAN SABIT MERAH MALAYSIA

Partnerships & Grants - Penolong Pengurus / Pegawai Kanan

Kuala Lumpur

FULL TIME

November 10, 2024

View Job Description
Wildlife Conservation And Science (Malaysia) Bhd.

Senior Counter Wildlife Trafficking Officer

Rompin

FULL TIME

November 10, 2024

View Job Description