Johnson & Johnson is currently seeking a Commercial Operations Lead to join our Surgical Vision Team located in Bandar Sunway.
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Position Summary:
Reporting to the Country Manager, the primary responsibilities of the Malaysia commercial operations lead will work closely with local Commercial team and cross-functional teams in SEA regional office to drive end-to-end revenue recognition, inventory management, and managing external relationships in Malaysia market.
Key Responsibilities:

• End-to-end Revenue Recognition - Consolidate monthly demand at SKU level by collaborating closely with local sales representatives on identifying demand based on actual and forecasted consumption.
• Validate the order to be placed for to-go market sales (TMS) by verifying inventory required against the current inventory stock and only place an order for missing or low quantity SKUs.
• Liaise with the distributor on monthly Purchase Order based on the validation performed and align with market lead for approval.
• Ensure the final shipping is completed post order being raised as well as maintaining Customer Base in SAP system.

• INVENTORY MANAGEMENT - Responsible for managing In-Market Sales data from distributors and monitoring inventory level data at warehouse and consignment locations. Provide recommendations based on the insights derived from the sales and inventory data.
• Champion inventory analysis and reporting of Month on Hand (MOH) as key measurement for effective inventory management to SEA leadership team.
• Accountable for identifying any risks or opportunities associated with inventory management and communicate to SEA leadership team on timely basis.
• Accountable for consignment and samples management in accordance with SOP and compliance.

• DATA MANAGEMENT AND ANALYSIS
• Support market lead with projection and scenario planning of to-go market sales (TMS) as well as in-market sales (IMS), factoring in potential growth in market share during planning cycles (e.g. BP, JU, NU and LRFP).
• Support market lead with TMS and IMS performance monitoring on actuals and forecast, providing variance analysis, and calling out risks and opportunities on monthly basis.
• Accountable for distributor profile management including pricing and ensuring distributor’s KPIs are met in operations and inventory management.
• Continuously secure and evaluate relevant information, identifying key issues, trends, relationships, and cause/effect as they impact the business.

• OTHER OPERATIONS MATTERS - Monitor Key Performance Indicators aligned with distributors based on the agreements.
• Monitor and track all products issued for demonstration (not-for-sales) purposes.
• Support the market lead with monthly country sales and operations meetings.
• Seek for opportunities to improve ways of working and identify operational efficiencies.
• Ensure compliance requirements are all met with all operational matters.
• Leverage Power App for any business requests on special pricing approval, credit note, fixed asset, no charge goods, consignment setup and emergency consignment.
• Participate in ad hoc key projects per assigned by Commercial Head (e.g. assimilation of new business/products).

Key Stakeholders:

• Local commercial team and cross functional teams (HCC, regulatory affairs and legal) in Malaysia market
• SEA Leadership team and cross functional teams (Finance, Procurement, Tax, etc) under Asia Pacific Surgical Vision organization.

Qualifications

• Bachelor degree or equivalent (in Commercial Operations or Commercial Excellence or Finance).
• A minimum of 5+ years of experience in operations or finance.
• Advanced computer literacy (Powerpoint, Excel, etc.)
• Demonstrated ability to influence business partners with fact-based data.
• Strong collaborative, communication, and interpersonal skills.
• Ability to communicate complex matter in a simple term to various stakeholders.
• Ability to define problem statement and propose solutions / recommendations.
• Team player across levels, functions, and reporting lines.
• Travel required - 10%