Malaysia Job Openings
DKSH
Country Lead, Patient & Payer Solutions
Kuala Lumpur
September 13, 2024
Location:Kuala Lumpur, MY, MY
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number: 162373
Description:
Job Summary
Lead the Malaysia Patient & Payer Solutions teams, growing the business with pharma/ medical device clients.
General Responsibilities
- Partnering with BD to win more clients and programs. Work together with BD team to develop strategies for targeting potential clients including co-developing proposals and pitches
- Build new innovative solutions that are key for the Malaysia market
- Lead the business including Client Success, Operations and the P&L of the operation
- Shape the thinking of the Malaysia healthcare market in relation to next-generation healthcare delivered using Patient Support Programs
- Build and develop country Client Success team(s) development covering key activities prerequisite for business-building and client success
- Work closely with MY HEC BU to bring synergies and win more commercial & distribution deals and renewals
- Build and develop country Operations team(s) development covering key activities to ensure smooth, compliant and scalable operation.
- Support Patient Solutions Leadership Team and work closely with the Regional Team to ensure that MY’s requirements are met, and contribute to the regional ambitions
- Lead and inspire the team on business process transformation and secure/ align cross-functional country resources for project support
- Manage operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Functional Skills and Knowledge
- Influence without authority, demonstrate credibility and win trust amongst stakeholders (country team, clients, PSLT, CLTs and other country cross-functional groups
- Work closely with team to ensure client satisfaction, upselling/ renewals and the focus on Ethics and Compliance in how programs are managed
- Deliver high quality work and inspire teams
- Strong cross-cultural communication across Asian markets
- Drive execution against goals set
- Drive self-learning and improvement in the area of Client Success and DKSH behavior as part of continuous learning and achieve team/ function goals.
- Deep understanding of healthcare systems, stakeholders & trends in Malaysia
- Highly proficient with MS Office (Power Point & Excel) for developing insights and communications for a wide range of stakeholders
- Strong understanding of client business critical topics
- Demonstrate business development experience in applying business development principles for medium- to large-sized companies in similar industries for market access/patient access and adherence projects
- Demonstrate business acumen, analytical and business analysis skills
- Demonstrate skills in market research and audit
- Proven client and customer account management skills
- Demonstrate ability to manage global/regional/country level assignments and projects
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate fluency in English (both written and spoken)
Education
- Excellent grades with a B. Science/ Pharmacy, B. Business Administration from a reputed university.
- Masters qualification in a Science discipline or Business Administration is preferred
Why It’s Great to Work at DKSH
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